Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives.
Core Responsibilities
- Conduct hardware installation and provide ongoing support (e.g., PCs, tablets, mobility devices, printers, specialized devices).
- Provide software support and local infrastructure service support (e.g., server, network and VOIP).
- Assist in identifying and capturing Enterprise and BU project demand (e.g., planned & unplanned).
- Provide virtual Tech Hut services in region.
- Execute PC lifecycle management and perform asset management tasks as required by Corporate IT.
- Provide onsite Smart Hands (e.g., support and liaison with 3rd party & internal Johnson Controls Support teams).
- Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting).
- Support local IT security compliance (e.g., comms room set-up, maintenance, and access) as needed.
- Assist compliance teams with audit tasks.
- Provide satellite office support and travel for field visits, if needed.
- Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner.
- Support IT procurement as needed.
- Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem.
- Manage relationship with Corporate IT.
- Deliver Field IT Services in accordance with SLT’s using Johnson Controls Service Management toolset.
- Communicate and provide updates to customers.
What we're looking for:
Required
- Minimum of 3 years’ experience in a Corporate IT environment.
- Associate's degree or equivalent experience in an IT Support role.
Preferred
- Previous Corporate IT Support Experience.
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.
Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
