Engineer- Endpoint Management

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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
The Endpoint Management Engineer provides design, implementation, and third level support for enterprise systems management tools including Microsoft Intune, Jamf Pro, and other platforms for end user mobile devices. This position focuses primarily on mobile devices (iOS/iPadOS/Android) but will additionally provide support of other end user technologies.
The Endpoint Management Engineer delivers services that facilitate the initial setup process of end user devices, system policy and control, app packaging and distribution, security updates, and remote support for mobile devices, laptops, desktops, virtual desktops, printers, and IoT devices
Responsibilities

• Design, implementation, and third level support of Microsoft Intune and Jamf Pro.
• Architecture, oversight, and troubleshooting of policies, deployments and patching for iOS/iPadOS and Android devices.
• Management and support of end user technologies such as macOS and Windows computers, printers, and IoT devices.
• Troubleshooting and resolution of end user device issues, including root cause analysis and escalation to vendors as required.
• Integration with various systems management solutions including Active Directory, SAML SSO, security (EDR/EPM), monitoring/end user experience/DEX, connectivity (VPN/Zero Trust), and asset management.
• Packaging and deploying applications through systems management tools.
• Security patch management.
• Escalate problems to management and/or vendors in a timely fashion.
• Develop techniques and implement resolution of problems based on root cause analysis.
• Follow established Change Control procedures to document all production changes, and to limit unexpected interruptions to the production environment.

Qualifications

• Bachelor's degree in Computer Science or related field; or equivalent work experience.
• Minimum 4 years experience in Information Technology.
• Ability to communicate in a written and verbal fashion, clearly and concisely, to peers, management, and business stakeholders.
• Ability to research, analyze, define, propose, design, document, and implement solutions to achieve business objectives.
• Self-Starter: Ability to work without supervision on large and/or extended term projects.
• Technical problem solver, able to identify multiple parallel options for solving a given business problem.
• Must be able to work collaboratively as part of a team while autonomously remaining accountable for individual deliverables.
• Excellent troubleshooting skills are a must in this position.
• Knowledge and understanding of common project management concepts.
• Understanding of traditional SDLC, Waterfall and Agile project delivery concepts.
• Knowledge and understanding of general ITIL concepts.

Primary Technical Skills

• Advanced knowledge of iOS/iPadOS and Android operating systems
• Strong experience with MDM management tools (e.g. Microsoft Intune, Jamf Pro, MobileIron, Kandji, Workspace One)
• Advanced level experience integrating endpoint management tools such as EDR (e.g. CrowdStrike, Microsoft Defender for Endpoint), asset management (e.g. Device42, Flexera, Snow, ServiceNow), connectivity (e.g. Cisco VPN, PaloAlto Global Protect, Zscaler ZIA/ZPA), privilege management (e.g. CyberArk EPM, Delinea Privilege Management, BeyondTrust EPM), and digital experience (e.g. Nexthink, Zscaler ZDX)
• Experience in developing, troubleshooting and maintaining endpoint management scripts (e.g. Bash, Windows PowerShell)

Secondary Technical Skills

• Experience managing macOS and Windows operating systems
• Experience with directory services/SSO platforms (e.g. Entra ID, Active Directory, Okta)
• Experience with VDI

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $110,000 - $143,000 / year.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty