Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
The Endpoint Management Engineer provides support, implementation, and design services for Microsoft Systems Center Configuration Manager (SCCM/MECM), Intune, and other enterprise management tools on devices including user workstations (both Windows and macOS), mobile devices and Windows Servers.
Responsibilities

• Resolves and appropriately completes assigned cases and change requests and acts as an escalation for support issues.
• Applies new solutions through research and collaboration with team and determines course of action for new application initiatives.
• Implements new software solutions as required by the business. The core infrastructure technology duties include enterprise Microsoft Systems Center Configuration Manager and Microsoft Intune architecture creation and management, and top-level support for enterprise-wide initiatives.
• Research, analyze, define, propose, design, document, and implement solutions to achieve business objectives.

Qualifications

• Bachelor's degree in IT Security, Cybersecurity, Computer Science or equivalent work experience.
• Must have a minimum of five years of technical experience with Microsoft Systems Center Configuration Manager (SCCM/MECM).
• Expert knowledge in the following areas: Microsoft Systems Center Configuration Manager (SCCM/MECM); Microsoft Intune; Mobile Device Management (e.g. Intune/MobileIron/AirWatch/Jamf Pro); Group Policy Objects (GPO); Windows 10, Windows 11, Windows Server, macOS
• Attribute and object level knowledge of Active Directory.
• Background in Windows Desktop Deployments and Management
• Background in Modern Device Management
• Experience with packaging and deploying applications through SCCM and Intune
• Windows OS security patch management
• Escalate problems to management and/or vendors in a timely fashion.
• Develop techniques and implement resolution of problems based on root cause analysis.
• Follow established Change Control procedures to document all production changes, and to limit unexpected interruptions to the production environment.
• Expertise in Microsoft Active Directory, Windows PowerShell, macOS, VDI
• Knowledge and understanding of general ITIL concepts
• Agile project team experience is required
• Technical writing capabilities

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
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Nearest Major Market: Plano
Nearest Secondary Market: Dallas