About this opportunity:
We have an exciting opportunity for a Senior Engineer- DWDM (L2/L3 access network), DWDM, Fiber & Microwave based networks to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engine's mandate. The positions key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes.
What you will do:
- Acts as the customer concern point for activities demanding a level of technical expertise as a 24/7 capability!
- Actively monitor ticket queues to ensure timely response to tickets and provide Incident management
- Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.
- Focused on improvement of automated recovery.
- Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
- Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes.
- Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required.
- Remote troubleshooting on SDH, DWDM, OTN, Optical and L2 Service devices on Nokia devices.
- Detail understanding of Fixed Line Telephony with hands on experience on Nokia & Marconi fixed line telephone exchanges
- Collaborate closely with field technician for all field activities (hardware installation, fibre termination/swap, onsite troubleshooting, and fix action).
- Handling Configuration Support & fault analysis.
The skills you bring:
- Quick learner with a positive attitude; a strong team player with the ability to contribute independently and collaborate effectively.
- Solid understanding of SDH and DWDM technologies, including network architecture, topology, and transmission concepts.
- Hands-on experience in configuration and provisioning of SDH (STM-1/4/16/64) and DWDM systems (wavelength provisioning, cross-connections, optical parameters).
- Good knowledge of optical transport concepts such as:
Optical power levels and budgeting
OSNR, attenuation, dispersion
Protection schemes (MSP, SNCP, ring protection) - Experience in fault isolation and troubleshooting related to:
Fiber issues (cuts, degradation)
Hardware faults (cards, ports, transponders)
Performance degradation and service impact/outages - 3-7 years of experience in handling service outages and restoration within defined SLA timelines in transport networks.
- Comfortable in executing change requests as per defined MOPs, including circuit migrations, upgrades, and maintenance activities.
- Familiarity with NMS/EMS tools for SDH/DWDM network monitoring, alarm handling, and performance management.
- Working knowledge of MS Office tools (Excel, Word, PowerPoint) for reporting and analysis.
- Exposure to Microwave and ASON/OTN technologies is an added advantage.
- Relevant OEM certifications (e.g., Ciena, Nokia, Huawei) or transport network certifications are a plus.
- Working knowledge of below mentioned Microwave products and vendors -
SDH Devices: Alcatel, Ciena, ECI, Fujitsu, Marconi & Nokia
DWDM Devices: Alcatel, Cisco, Huawei, Infinera, Ribbon & Nokia
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Skills Required
- 3-7 years experience handling service outages and restoration within SLA timelines in transport networks.
- Solid understanding of SDH and DWDM technologies, network architecture, topology, and transmission concepts.
- Hands-on experience in configuration and provisioning of SDH (STM-1/4/16/64) and DWDM systems (wavelength provisioning, cross-connections, optical parameters).
- Working knowledge and hands-on experience with Nokia and Marconi fixed line telephone exchanges.
- Remote troubleshooting on SDH, DWDM, OTN, Optical and L2 service devices (Nokia devices).
- Experience in fault isolation and troubleshooting for fiber issues, hardware faults, and performance degradation.
- Familiarity with NMS/EMS tools for SDH/DWDM network monitoring, alarm handling, and performance management.
- Comfortable executing change requests per defined MOPs, including circuit migrations, upgrades, and maintenance activities.
- Ability to act as customer technical contact and provide 24/7 on-call support; actively monitor ticket queues and manage incidents.
- Working knowledge of SDH and DWDM vendor devices: Alcatel, Ciena, ECI, Fujitsu, Marconi, Nokia, Cisco, Huawei, Infinera, Ribbon.
- Working knowledge of MS Office tools (Excel, Word, PowerPoint) for reporting and analysis.
- Exposure to Microwave and ASON/OTN technologies.
- Relevant OEM certifications (e.g., Ciena, Nokia, Huawei) or transport network certifications.
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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