The Role
Support Hootsuite and Talkwalker clients through platform implementation, onboarding, configuration, and training. Provide technical connectivity and configuration (dashboards, queries, filters), assist with social listening efforts, and deliver customer care in Spanish and English during deployments.
Summary Generated by Built In
Company Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job DescriptionProject Overview:
- Support Hootsuite/ Talkwalker's Clients.
Project is primarily platform implementation, onboarding and training.
Responsibilities include:
- Marketing Degree
- Technical support to connect the platform based on Hootsuite/Talkwalker˜s Client's needs.
- Hootsuite and Talkwalker platform configuration (including dashboards, queries, filters etc).
- Training support during platform deployment.
- Supporting social listening efforts for Clients as needed as per Talkwalker's instructions.
Must have Skills: Customer care (Expert), Spanish, English.
Skills Required
- Marketing Degree
- Customer care (Expert)
- Spanish language proficiency
- English language proficiency
- Hootsuite platform configuration/experience (dashboards, queries, filters)
- Talkwalker platform configuration/experience
- Technical support for platform integration/onboarding
- Training support during platform deployment
- Experience supporting social listening efforts
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The Company
