Software Engineer (Data Reliability team)

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

At Xero, our Data Reliability Engineering team plays a critical role in ensuring the data reliability of Xero’s databases and trust in the platform. We do this by managing 24/7 database availability, overseeing operational data risk and compliance globally, and educating and consulting with product teams on how they design, build and operate their applications. 

How you’ll make an impact:

• As a Engineer in Data Reliability Engineering, you will help build platform products that reduce cognitive load, abstract complexity, and create the necessary controls for safe database ownership at Xero.
• You’ll work in collaboration with other Xeros to help create and deliver beautiful software to our customers, faster. 
• You’ll undertake software application development on applications in our suite of Products (including new ones), contributing to new or improved experiences for our customers, internal and external. You’ll maintain the standard for engineering excellence at Xero, continuing to develop your knowledge and skills, and supporting your team members in building products together. You’ll contribute to our cross functional environment by working towards the same objectives, using modern principles and practices. 
• You'll help build and manage software that solves engineering problems at scale. You will be enabled to seek clarity with technical complexities and be able to demonstrate smart ways to automate. You’ll be able to make data-driven decisions that will release value early to solve Xero customers' problems more effectively.

What You'll Do:

• Create software - Care deeply about customer problems and technical excellence, produce robust high quality and scalable software. Relentlessly automate any manual processes. Contribute to technical solution designs that embrace a quality-first approach. Participate in code reviews.
• Test software - Design and automate testing activities that effectively reveal product quality across a range of risk areas and acceptance criteria. Collaborate with the team and understand their own responsibility for quality. 
• Resolve issues - Triage and solve development and production issues, and be able to quickly track down the root cause. Communicate the impact of the problem to stakeholders in terms of business value, helping to set a priority for the resolution. Actively participate in incident responses. 
• Engineering standards & frameworks - Maintain knowledge of Xero’s current and emerging engineering standards and practices. Develop and deploy software that meets Xero's standards. 
• Continuous improvement - Maintain knowledge of current and emerging development technologies and methodologies. Develop expertise in one or more programming languages and ecosystem specific technologies. 
• Deliver infrastructure in a production environment - Maintain and monitor delivery processes. Ensure all software is running as expected and proactively work to prevent customer facing problems. 
• Modern software and delivery practices - Practice agile software development. Occasionally facilitate agile ceremonies. Proactively work to improve team processes.

What You'll Bring:

• Proficient use of C# and .NETSolid understanding of software engineering principles and practices (SOLID).
• Able to implement resilient software design patternsAble to debug across a technology stack.
• Able to rapidly learn new technologies.
• Confident in upgrading tooling and technology underlying productsProficient in roll out and maintenance of cloud infrastructure for team's products.
• Familiar with application and infrastructure security concerns and proactively mitigates issuesSelf driven, pragmatic, desire to solve hard scalability problemsWorks well as part of a cross-functional team

Why Xero? 

Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond. Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, employee resource groups, wellbeing programming and allowances, medical, dental, vision, and disability insurance, fertility and family forming financial support, 401k contribution matching, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with snacks and break areas, flexible working, career development and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.