Engineer, Customer Quality

Reposted 20 Days Ago
Be an Early Applicant
2 Locations
In-Office
Mid level
Consumer Web • Information Technology
The Role
As a Customer Quality Engineer, you'll manage quality improvement actions, conduct root cause analysis, and ensure compliance with quality management systems while supporting the quality team and preparing reports.
Summary Generated by Built In
A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

A Career at HARMAN Automotive

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

  • Engineer audio systems and integrated technology platforms that augment the driving experience.

  • Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence.

  • Advance in-vehicle infotainment, safety, efficiency, and enjoyment.

About the Role:

Manage and ensure corrective and preventive actions are implemented for the Customer's complaints. Responsible for improving the overall quality performance of the product that we deliver to our customers. Compliance with QRO pathway matrix, Quality management system BMS and QMS, IATF 16949, ISO 14001 AND ESDS 20,20 as well as customer specific requirements.

What You Will Do:

  • Root cause analysis and implementation of corrective action for 0KM concerns (mass production).

  • Responsible for maintaining and continuous improvement activities to enhance the quality system.

  • Manage containment actions for 0KM concerns and quality proactive notifications (including customer sorting & Quality Alerts).

  • Manage additional controls with Engineering and Operations to ensure quality products during SOP + 90 days (Safe Launch Plan)

  • Execute IPSO Audit to ensure the transfer to production of new products is in accordance with approved data.

  • Manage quality RMA process, review, and confirm customer deductions due to 0Km concerns (mass production).

  • Support the quality Inspectors and technicians to ensure that products and processes comply with the relevant requirements of the quality management system.

  • Preparation of QA reports.

  • Develop control plans and ensure handover for Control Plan maintenance.

  • PPAP submission process and provide customer feedback for approval.

  • Ensure product audit.

  • Other activities as required by the Sr. customer quality Engineer.

What You Need to Be Successful:

  • B.S. Technical Engineering Degree or related.

  • 3 years of prior experience as a Quality Engineer or 3 years of prior experience in an industrial product manufacturing environment.

  • English 90%.

Bonus Points If You Have:

  • Problem Solving skills.

  • Knowledge of Quality Systems (IATF 16949, ISO 9001)

  • Computer knowledge (Auto cad, Office: Word, Excel, PowerPoint, SAP, etc.)

  • Control Plan knowledge.

  • PPAP knowledge.

  • MSA Measurement System analysis.

  • Statistical Process Control (SPC)

  • 8Ds.

  • 5Whys.

  • VDA.

  • Automotive Customers portal experience.

What Makes You Eligible :

  • Willingness to travel.

  • Willingness to work in an office.

  • Successfully complete a background investigation and drug screen as a condition of employment.

What We Offer

  • Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)

  • Extensive training opportunities through our own HARMAN University.

  • Competitive wellness benefits.

  • “Be Brilliant” employee recognition and rewards program.

  • An inclusive and diverse work environment that fosters and encourages professional and personal development.

#LI-KV2

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Skills Required

  • B.S. Technical Engineering Degree or related
  • 3 years of prior experience as a Quality Engineer or in industrial product manufacturing
  • Knowledge of Quality Systems (IATF 16949, ISO 9001) and PCAP process
  • Problem Solving skills
  • Computer knowledge (AutoCAD, Microsoft Office, SAP)

Harman Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harman and has not been reviewed or approved by Harman.

  • Healthcare Strength Healthcare coverage is described as comprehensive, often including medical, dental, and vision plans, with HSAs/FSAs and disability or life insurance also referenced. Wellbeing support such as EAP access and onsite occupational health services is also part of the package in some regions.
  • Wellbeing & Lifestyle Benefits Lifestyle-oriented benefits include employee product discounts and region-specific perks like free fruit deliveries, Cycle to Work schemes, and meal coupons or allowances. Flexible schedules and work-from-home options are also part of the overall offering where roles and projects allow.
  • Fair & Transparent Compensation Pay is repeatedly characterized as solid or market-aligned for many roles, with salary payments described as consistent and on time. Compensation is also tied to performance in some accounts, reinforcing a perception of basic fairness for a portion of employees.

Harman Insights

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The Company
Bangalore, Karnataka
22,291 Employees
Year Founded: 1980

What We Do

Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!

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