Engineer, Customer Quality

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

The Customer Quality Engineer for GM products is responsible for ensuring that production processes and finished products meet customer requirements and internal quality standards, as well as compliance with automotive industry regulations (IATF 16949). This role involves active participation in problem-solving, continuous improvement, customer complaint handling, and new product launches.

What You Will Do

• Responsible for Quality, Delivery performance and execution of continuous improvement plans.
• Responsible for conducting GM portal training on key modules (i.e., SPPS, SPM, PRTS+) to internal HARMAN organization to ensure customer requirements are met.
• Responsible for customer requirements and execution for Current Production (process / design changes) customer approvals.
• Responsible for directing Resident Engineers at GM assembly sites for 0km activities.
• Support urgent care for 0km concerns at GM sites – includes executing containment plan.
• Responsible for managing 0km concerns (SPPS) and leading problem-solving reviews (8D) with HARMAN functions to ensure containment and corrective actions are driven to closure.
• Decide if stopping production line or product shipment is needed when immediate course correction is required.
• Direct Harman and contracted resources necessary for field containment activities, such as assembly plant yard-hold management, which result from product issues already installed into vehicles.
• Liaison between Resident Engineers and Harman Mfg. sites.
• Support on communication of customer specific bulletins and expectations to Harman organization.
• Support during Team 1 and M-gate review meetings.
• Support during First Article Inspection approvals.
• Create POs for quality services and track invoices in procurement system (Ariba).
• Follow up QMS (PSP04) compliance with the Harman mfg. sites.
• Support IATF audits at manufacturing sites.
• Support Customer visits/audits to Harman manufacturing sites.
• Support Customer Quality reviews (internal and external), including escalations.
• Participate in RFMEA workshops for current production projects.

What You Need to Be Successful

• Bachelor’s degree in industrial, Mechanical, Electronics Engineering, or related field.
• Minimum of 10 years of experience in a similar role within the automotive industry.
• Strong knowledge of Core Quality Tools: APQP, PPAP, FMEA, MSA, SPC.
• Experience with IATF 16949 standard.
• Experience with GM Specific Requirements.
• Experience using GM Supply Power portal.
• Intermediate to advanced English proficiency.
• Strong analytical and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent communication skills with internal teams and customers.
• Results-driven and proactive mindset.
• Team player with leadership potential.

What Makes You Eligible

• Willing to work in an office in Queretaro, Mexico.
• Willing to travel and have close interaction with Harman-Novi and Harman-Juarez.
• Occasional travel to customers and other Harman sites required.
• Full-time position.

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement (according to local policies)
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

#LI-RR1

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.