We seek candidates with advanced experience in Services & Technical Support, ideally with a background in Electrical Engineering or similar fields. Strong problem-solving skills, project management abilities, and excellent communication are essential. Knowledge of GE protection relays and the Micom portfolio is highly valued.
Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Impacts departmental operations and responsible for planning/execution.
The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.Job Description
Roles and Responsibilities
- Own the resolution of post-sales technical customer issues. Level 1 and 2 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increase, the “level” of skill set increases. For some products 1 individual may handle levels 1 and 2 while for other products these may be separate individuals with increasing skill sets.
- Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
- Applies general knowledge of business developed through education or experience. Understands how work of own team contributes to the area.
- Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
- Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information asks questions and checks for understanding.
- Part of the job may also include task related to Electrical consulting activities such as electrical studies, relay configurations, training to customers etc.
Required Qualifications
- This role requires advanced experience in the Services & Technical Support. Knowledge level is comparable to a Bachelor’s degree from an accredited university or college like degrees in Electrical Engineering or similar. Experienced similar roles will be highly valued.
- Knowledge on Power systems primary, secondary and products is mandatory which shall be useful for understanding the issues and providing basic support to end users.
Desired Characteristics
- Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.
- Strong communication skills for managing client interactions
- Deep Knowledge of protection relays (any GE protection relays).
- Deep knowledge in Micom portfolio relays.
Relocation Assistance Provided: Yes
Top Skills
What We Do
GE Vernova is a planned purpose-built company on a mission to electrify the planet while simultaneously working to decarbonize it.
If we want our energy future to be different…we must be different.
Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.
GE Vernova brings together GE’s portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.
Together, we have The Energy to Change the World.
Why Work With Us
Join our team, to evolve and grow, surrounded by some of the brightest minds in the industry who help you get better every day. You’ll get the chance to rewrite the rules, work on cutting-edge technology, and be part of a global team for positive change.
Gallery
