Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD-WINNING TEAM.
Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Status: Non-Exempt Reports to: Chief Engineer
JOB SUMMARY
The Engineer at Caravan Court responds to maintenance guest requests and facilitates preventative maintenance in guest rooms and public areas.
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ESSENTIAL DUTIES & FUNCTIONS
· Operational Responsibilities
o Familiarity with
§ door entry system
§ Small appliances (TV, Steamer, Safe, Hair Dryer)
§ Large appliances (Boilers, Washers, Dryers, Pool Pump, Irrigation)
§ HVAC
§ Plumbing
§ Electrical
§ Carpentry
§ Refrigeration
§ Fire system
· Guest Services
o Anticipate and attend to guest needs during interactions
o Be proactive when attending to guests
· Team Support and Training
o Attend and contribute to department meetings
o Participate in cross training
o Complete all required trainings
· Communication and Reporting
o Facilitate all internal communications and follow up accordingly
o Run all reports necessary to the operation
o Complete full shift pass on reports and checklists
o Log all maintenance work in appropriate platforms
· Safety & Compliance
o Adhere to all safety and security guidelines
QualificationsESSENTIAL SKILLS AND QUALIFICATIONS
· Strong verbal and written communication skills
· Effective time management and problem-solving skills
· Ability to work well with a team and demonstrate attention to detail
· Excellent organizational skills and interpersonal abilities
· Intermediate knowledge of power tools
· Intermediate knowledge of general maintenance
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Physical Requirements
· Sitting: Short periods of time
· Standing/Walking: Long periods of standing, minimum of 5 consecutive hours
· Lifting/Carrying: Occasionally, maximum of 50 pounds
Working Environment
· Interior: Guest rooms/ hallways/ public areas
· Exterior: All exteriors of the hotel including rooftops
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BASICS
· Maintain cleanliness and organization in all work areas
· Display courteous behavior with guests and team members
· Report any unsafe conditions immediately
· Ensure hotel equipment is in proper working condition
· Perform any additional duties as assigned by the supervisor
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CANDIDATE PROFILE
· Education and Experience
o Prior hotel maintenance experience. Minimum 2 years
o No minimum education requirements required
Skills Required
- Prior hotel maintenance experience
- Minimum two years of hotel maintenance experience
- Strong verbal and written communication skills
- Effective time management and problem-solving skills
- Ability to work well with a team and demonstrate attention to detail
- Excellent organizational and interpersonal skills
- Intermediate knowledge of power tools
- Intermediate knowledge of general maintenance
- Ability to lift and carry up to 50 pounds
What We Do
Valencia Hotel Group is a Houston-based independent hospitality company that develops, owns, operates, and manages full-service luxury and boutique hotels. Through the Valencia Hotel Collection, it provides hotel management, development, branding, repositioning, and operational services for its own properties and third-party hotel owners. The company emphasizes distinctive design, local character, guest service, and efficient hotel operations across Texas and California.
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