Why Technical Support at Stryker?
At Vocera now a part of Stryker we are dedicated to improving lives, with a passion for researching and developing new medical device products. Technical Support organization is part of Acute Care business unit and supports all products under the Vocera line of products. Vocera empowers integrated, intelligent communication for mission-critical workflows in healthcare, hospitality, energy, retail and other mobile work environments. Vocera is widely recognized for developing smarter ways to communicate that improve patient and customer satisfaction.
As a Software Automation Engineer, you will be proud of the work that you will be doing, using cutting-edge technologies to make healthcare better. Here, you will work in a supportive culture with other incredibly talented and intelligent people, creating industry-leading medical technology products. You will also have growth opportunities as we have a culture that supports your personal and professional development.
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
Position Description:
Stryker Vocera is looking for a dedicated, hands-on Automations (AI/ML Engineer. You will be responsible for creating automation scripts, support tools and AI/ML solutions used by our Technical Support team. This position reports to the Director, Technical Support Operations
Responsibilities:
Works with key stakeholders from Support, Quality, Engineering on scoping, designing, and building new internal tools/automation to support the troubleshooting of Vocera products
Support several tools (CAFI, ASL, CI/CD Data Pipelines) used by Technical Support, Quality and Engineering to gather and analyze customer log files to support the troubleshooting of Vocera products
You will develop innovative solutions to fulfill project requirements and deliver features within project timelines
Develop automation scripts to help eliminate manual processes and drive operational efficiency.
Collaborate with other development teams to ensure features and enablers are effective
Follow software engineering best practices
Document designs and product capabilities as needed
Competencies
Proficiency in programming with one or more of the following technologies: Java, Python, Javascript, HTML, CSS, and Powershell/Unix shell
Proficiency in Database fundamentals, SQL, NoSQL, data modeling and visualization
- Familiarity with the usage of version control and build automation systems like Git
- Experience with backend frameworks such as Flask, FastAPI
- Experience with data processing libraries like Numpy, Pandas, Airflow
- Experience developing with AI tools such as Cursor, Microsoft Copilot
Experience with systems design concepts
Experience with version control and build automation systems like Git and Jenkins
Experience with productivity tools and software project management tools such as Jira, BitBucket, and Confluence/Atlassian Wiki
Experience with ETL frameworks such as Apache Airflow, PySpark, ElasticSearch
Knowledge of frontend frameworks such as React, AngularJS
Knowledge of infrastructure automation tools like Ansible, Terraform, and VMWare
Knowledge of data visualization tools such as Tableau, Apache Superset, Microsoft PowerBI
Proven ability to design, build, deliver, and support scalable and highly available enterprise solutions
Demonstrated passion to build great software systems in the right way
Dedicated in the face of ambiguous requirements; unafraid to explore new ideas and technologies
Independent self-starter; able to complete projects on time with minimal guidance
Excellent analytical, verbal, and written communication skills with the ability to work within a dynamic and diverse team
Requirements
2-4 years of experience in AI/ML and/or Process Automation
BS in Computer Science/AI or related field, or equivalent
Track record of delivering high quality technical results within committed time parameters
Familiarity with SCM, code review processes, and Agile development methodologies
No travel required
Skills Required
- 2-4 years of experience in AI/ML and/or process automation
- Bachelor of Science in Computer Science, Artificial Intelligence, or a related field, or equivalent experience
- Proficiency in one or more of Java, Python, JavaScript, HTML, CSS, PowerShell, or Unix shell
- Proficiency in database fundamentals, SQL, NoSQL, data modeling, and data visualization
- Experience with version control and build automation systems, including Git and Jenkins
- Experience with backend frameworks such as Flask or FastAPI
- Experience with data processing libraries such as NumPy, Pandas, and Airflow
- Experience developing with AI tools such as Cursor or Microsoft Copilot
- Experience with ETL frameworks such as Apache Airflow, PySpark, or Elasticsearch
- Familiarity with source control management, code review processes, and Agile development methodologies
- Track record of delivering high-quality technical results within committed timelines
- Ability to design, build, deliver, and support scalable, highly available enterprise solutions
- Excellent analytical, verbal, and written communication skills
Stryker Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stryker and has not been reviewed or approved by Stryker.
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Healthcare Strength — Multiple medical plan options with HSA support and global mental‑health access indicate broad, accessible care. These features materially enhance the overall value of the total‑rewards package.
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Retirement Support — A meaningful 401(k) company match with potential additional company contribution, alongside an ESPP, supports long‑term savings and wealth building. Documented plan specifics help employees understand eligibility, timing, and vesting mechanics.
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Parental & Family Support — Paid parental and caregiver leave, adoption and surrogacy assistance, and practical supports like breast milk shipping reflect a comprehensive, family‑friendly approach. These offerings address varied family‑building paths and caregiving needs.
Stryker Insights
What We Do
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com. Together with our customers, we are driven to make healthcare better.
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