- Liaise with the sales team in order to provide All types of After Sales Service Support on Blind Tools, Stud welding Systems, DC Torque tightening Tools like I&C, Repair, Maintenance, preventive Maintenances, etc
- Liaise closely with the Projects/Maintenance team of the customer to ensure that the expectation and Stanley understanding is in sync. Use the opportunity to brand Stanley as a Solution provider.
- Develop and write specifications, performance requirements, Technical analysis and support the sales team to position attractive proposition to the customer.
- Provides detailed documentation of a job including drawings, operational procedures.
- Support in developing System integrators and work closely with them for Jig, Fixtures, PLC and other Integration activities associated with Stud welding Systems with Line builders / Customers making a complete Turnkey Solution provider to customer-
- Participates and initiate in meetings, seminars, and training sessions to stay apprised of new developments in field and keep pace with competitor’s activities and product knowledge.
- Develops and conducts technical Training programs on the safe operations of the equipment, and demonstrates performance including both team members and customers.
- Coordinates presale demonstrations and trade show exhibitions including Set-up, demonstration, and discussion with potential customers
- To coordinate with Stanley Principals Unit for getting technical assistance, Application Study, Project Study, BOM preparation, 3D modelling, Configuration making.
- Approach and maintain good communication with customer's and act as expert for Tucker Stud welding Systems Product Repair
- Well know about All welding processes, concept and the working of different types of Welding/Joining and Fastening Systems in Automotive Industry.
- Installation and commissioning.
- Planning for maintain tool after installation.
- Quick response to customer complain, especially for technical issue and trouble shooting
- Manage tool and equipment at workshop/Regional Stocks / Demo Eq/Record all repair activity
- Provide Feedback on queries and opinion sought by the sales team in defined time period.
- Regular customer visits and exploration of other business Opportunities with the customer as requested by sales.
- Number of Systems Installed, Repaired, MTTR, for After Sales Support, Spares revenue.
We Don’t Just Build The World, We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
What You’ll Also Get
Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
Skills Required
- Bachelor's degree in Mechanical or Electrical Engineering
- 5 to 8 years of experience in application engineering, service or technical support, product management, tools, or assembly equipment
- Experience handling blind tools, automation, and DC nutrunners
- Understanding of automobile and industrial OEM operations
- Excellent communication skills
- Self-motivated and willing to take on new assignments and opportunities
- Ability and willingness to travel extensively within Malaysia and ASEAN
- Knowledge of welding, joining, and fastening systems used in the automotive industry
Stanley Black & Decker, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stanley Black & Decker, Inc. and has not been reviewed or approved by Stanley Black & Decker, Inc..
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Flexible Benefits — A broad U.S. benefits menu with multiple health plan choices, savings programs (including an employee stock purchase plan), tuition assistance, and well‑being extras offers substantial choice and customization. This breadth can bolster total compensation value beyond base pay.
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Parental & Family Support — Paid parental leave, additional maternity recovery time, and adoption support provide meaningful family‑focused coverage. Time‑off programs and designated holidays further support work‑life needs.
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Healthcare Strength — Multiple medical, dental, and vision options, plus supplemental coverages, EAP access, and prescription‑savings programs reinforce core health coverage. The company indicates it pays most of the cost of health coverage, which can enhance perceived medical value.
Stanley Black & Decker, Inc. Insights
What We Do
For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843. You repair your home and car with the tools we provide. Your car and your phone are secured with our fasteners. The things you value most can be protected by our security systems. And the roads you drive on, the bridges you cross, the energy you consume, all of these most likely came to you via one of our infrastructure systems. We join forces to bring together the best of the best to create practical, meaningful products and services that make life easier—empowering people to do better, safer, more significant work. Innovation and excellence have powered our success, but we know there’s more we can do for the world and those who make it. Across our businesses, we’re investing in breakthrough innovation and digital excellence, striving for outperformance and increasing our focus on social responsibility. We define success as: delivering value to our customers, colleagues and communities. Our commitment to quality, safety and sustainability helps us on our path to becoming the type of uniquely human-centered global industrial company that keeps every stakeholder in mind, while helping to make the world better.
