Engineer 3 - Engineering Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in own discipline. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

Job Description

Core Responsibilities

Work with development & engineering teams to ensure that SRE standards and processes are implemented and contribute actively to their continuous improvement, including proactive solutions for system monitoring, process change, testing, and analysis.
• Provide input and operational guidance to help define Service Level Indicators and Service Level Objectives.
• Develop & maintain automation scripts & solutions to improve operational efficiency and scalability. Contribute to the implementation of Infrastructure as Code principles.
• Implement monitoring and alerting strategies for new and existing products. Support incident response efforts, collaborating with various teams including 3rd parties to minimise downtime. Participate in post-incident analysis to identify root causes.
• Deploy microservices and applications using cloud orchestration tools like Kubernetes, Docker, Terraform and pushing a code via CI/CD pipeline and GitHub etc.
• Assist in system configuration, maintenance, and troubleshooting. Contribute regularly to system updates and patch management.
• Collaborate with teams to identify and address performance bottlenecks. Assist in optimising code and configuration for improved efficiency.
• Document procedures, configurations, and best practices for knowledge sharing.
What you'll bring:
• Proven experience in troubleshooting and performing root cause analysis independently and collaboratively within a team.
• Experience with Cloud Platforms & their related offerings is a must. Google Cloud Platform (GCP) is preferred.
• Strong knowledge of technologies & tools such as Kubernetes, Docker, Terraform, Git, Grafana and Prometheus.
• Hand on experience on developing and executing Python, Unix and SQL scripts.
• Experience with CI/CD tools. Concourse CI is preferred.
•Understanding of Networking, Load balancers, and DNS

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.