Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!
This position is responsible for providing technical assistance to the dealership and its customers. Responsibilities include (but not limited to):
Technical Communicator Benefits:
- Great Work-Life Balance
- On-Premise Clinic
- Tuition Reimbursement
- Vast Growth Opportunities
- Job Stability
- Full-Time Benefits to Include: Medical, Dental, Vision
- 401(k) Employer Match
- Paid Vacation, Sick Time, Holidays
Technical Communicator Responsibilities include:
- Consulting with all stores to ensure resolution of critical technical problems while enhancing technical competencies of dealer Technicians
- Providing technical support for Mustang Power Systems shop and field service departments to include large bore 290, field service, marine, EPG, Tomball, and Waller (rebuild and machining).
- Communicating with CAT engineers via the DSN to quickly resolve all technical issues
- Performing other duties such as applied failure analysis, completing goodwill requests, and working with our district CAT Representative to help resolve technical issues
- Work with Technical Services team and service technicians to provide solutions to trouble-shooting needs
- This person must be able to take on additional work in the absence of other Technical Communicators and possess strong written and verbal skills.
- Assisting with the definition and solution of technical problems
- Assist sales and parts departments with technical matters
- Develop and maintain a cohesive team effort between all departments
- Work closely with Caterpillar to develop economical solutions to issues and product problems
Technical Communicator Requirements:
- College degree in Diesel Technology or Ag Mechanization or other industry-related field
- Will consider equivalent work experience in lieu of educational requirements
- In-depth knowledge of internal combustion engines and the fundamental differences between spark vs compression ignition engines.
- Technical background with the ability to read schematics, engineering drawings, and machining specifications
- Working knowledge of precision measuring equipment to include dial bore gauges, calipers, O.D. micrometers, depth micrometers, profilometers, T-gauges, gauge blocks, etc.
- Working knowledge of water brake and inertial dyno testing procedures, nomenclature, and performance troubleshooting
- Knowledge of CAT and Mustang data/service systems and applications
- Soft skills as required for a technical professional whose insight and recommendations may directly influence service revenue and sales growth in a competitive environment.
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Mustang Cat is an Equal Opportunity Employer.
Skills Required
- College degree in Diesel Technology, Agricultural Mechanization, or another industry-related field
- Equivalent relevant work experience may substitute for the educational requirement
- In-depth knowledge of internal combustion engines and spark-ignition versus compression-ignition engines
- Ability to read schematics, engineering drawings, and machining specifications
- Working knowledge of precision measuring equipment, including bore gauges, calipers, micrometers, profilometers, T-gauges, and gauge blocks
- Working knowledge of water brake and inertial dynamometer testing procedures, terminology, and performance troubleshooting
- Knowledge of Caterpillar and Mustang data and service systems and applications
- Strong written and verbal communication skills
What We Do
Mustang Cat is a privately held Caterpillar dealership headquartered in Houston, Texas, serving Southeast Texas. It sells and rents new and used construction and earthmoving equipment, and provides replacement parts, maintenance, repairs, and engine-rebuild services. Its power-systems division supplies electric power generation, gas-compression, marine, and industrial equipment. The company supports construction, oil and gas, manufacturing, marine, and other commercial customers.
