We are looking for a technical support professional with experience in levels 1 and 2, as well as knowledge of software and tools. Availability is required to work at night.
General Profile Provide first/second level contact and problem solving. Work with vendors to fix complex antivirus issues as needed. Provide timely communication on the status and resolution of the issue. Maintain ticket updates for all reported incidents. Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, other authorized desktop application. Knowledge in inventory and warehouse control and video conferencing rooms Must have basic knowledge of Mac operating system, to support Apple PC users. Install, update, support, and troubleshoot printers and computer hardware. Performs general preventive maintenance tasks on computers, laptops, printers. Performs corrective repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot issues associated with network connectivity and workstation hardware/software. Extensive experience in IT with basic knowledge of Networks, Servers, Audio/Visual, Smart Devices and Telecommunications. Other requirements: Location: Avenida Portugal, Bairro Jardim Nova, Itapevi Opening hours : Monday to Friday, evening (from 10:00 pm to 6:00 am) Contract: 2 months Work mode: PJ Experience: 2 to 5 years Language: Portuguese and advanced English (indispensable); Spanish desirable Remuneration: R$ 5,000.00 to R$ 5,500.00 Br. (depending on experience)
Skills Required
- 2 to 5 years of IT experience
- First- and second-level technical support experience
- Advanced English proficiency
- Portuguese proficiency
- Availability to work overnight, Monday through Friday, from 10:00 PM to 6:00 AM
- Knowledge of Windows XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010
- Knowledge of Cisco Jabber and authorized desktop applications
- Basic knowledge of macOS for Apple PC support
- Experience troubleshooting printers, computer hardware, peripherals, and network connectivity
- Knowledge of inventory and warehouse control
- Knowledge of video conferencing rooms, servers, audio/visual systems, smart devices, and telecommunications
- Spanish proficiency
What We Do
GSB Solutions is a global company offering technology solutions, ICT solutions, human capital management, educational programs, and cybersecurity services, leading digital transformation through software development and IT consulting.
