Engagement Specialist

Title: Engagement Specialist                   

Status: Full-Time, Non-Exempt, 40 hours weekly

Supervisor: Engagement Supervisor & Director of Clinical Administration
Salary: $19.00 - $21.00 per hour

Schedule: Monday – Friday, Hybrid position, 3 days on-site, 2 days remote with travel to meetings and clinical sites as needed          

Function:

The Engagement Specialist promotes the agency’s mission statement and values through compassionate communication with current clients who are having difficulty engaging in treatment. As the initial point of contact, you will be responsible for all aspects of identifying and communicating with these clients, sending letters, tracking communication, uploading documentation, adding notes and alerts, and providing alternate scheduling options to these clients. Engagement Specialists are also often the first point of contact for potential clients seeking services, including those being discharged from hospitals and other facilities, and are responsible for providing education about FSI services, guiding individuals and scheduling initial appointments.

Qualifications:

• Bachelor’s Degree in Psychology, Social Work, Nursing, Human Services, or a closely related field with two (2) years of experience in scheduling or case management, or an associate degree in related field with four (4) years of experience in intake scheduling or case management preferred.
• Having intake or case management experience in a human services organization is essential.
• A working knowledge of behavioral health terminology and client needs is essential.
• Understanding of productivity measures and compliance standards preferred.
• Bilingual English and Spanish speaking preferred.

Job Responsibilities: 

• The Engagement Specialist is an important member of the care team and is responsible for all aspects of the Engagement process and involves identifying those who have violated the attendance policy and helping them re-engage in services.
• This position is the initial point of contact for clients who are having difficulty engaging and will promote rapid re-engagement in behavioral health services through timely communication and documentation, accurate data collection, and educating prospective clients on our services and attendance policy.
• Engagement Specialists are also often the first point of contact for potential clients seeking services, including those being discharged from hospitals and other facilities, and are responsible for providing education about FSI services, guiding individuals and scheduling initial appointments.
• Assist Clients at risk for losing their insurance benefits to ensure seamless continuity of care with no interruptions in treatment, and links clients to additional resources as needed.  
• Other duties as assigned.

Skills & Abilities:

• Nice-to-have: Two (2) years working with Medicaid, Medicare, and/or other insurances.
• Technology savvy (Windows, Microsoft Office, Electronic Health Records)
• Knowledge of Netsmart Electronic Health Record (EHR) and OMH regulations preferred
• Knowledge of HIPAA Privacy and Security Rules
• Collaborative relationship building and communication skills
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to work independently
• Organizational and time management skills

Benefits:

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
• Supplemental insurance through Aflac.
• Employee assistance program (EAP).
• Pet insurance.

Our Mission:

To support people, strengthen families, and nurture safer, healthier communities. 

Our Values:

Compassion – Extending empathy and understanding to others.

Integrity – Being honest and dependable.

Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge.

Diversity – Promoting a vision of community comprised of wide-ranging assets.

Respect – Treating all individuals with dignity and without judgement.

Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.

Justice – Promoting social and economic equity and fairness.

Quality – Aspiring for excellence in every aspect of our work.

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