The Engagement Specialist is a crucial role within our organization, requiring work in various capacities and adaptation to different work arrangements based on the needs set by business.
- Support the day-to-day operations of the clinical department, ensuring efficient and effective delivery of services.
- Coordinate and schedule patient appointments, procedures, and consultations, optimizing provider availability and patient experience.
- Maintain and update accurate patient records, including medical histories, treatment plans, and clinical documentation, ensuring compliance with privacy regulations (HIPAA).
- Support clinical staff by organizing medical charts, files, and other documentation essential for smooth clinical operations.
- Collaborate with healthcare providers, nurses, and administrative staff to ensure smooth workflow and patient care coordination.
- Manage administrative duties such as answering phones, responding to emails, and handling correspondence related to clinical operations.
- Ensure strict adherence to regulatory guidelines and company policies regarding patient confidentiality and data security.
- Adapt to changing business needs and work arrangements as directed by management.
- 1+ years of experience in a related field (internship experience included).
- Bachelor's degree in a healthcare-related field or equivalent work experience.
- Knowledge of medical terminology, procedures, and clinical workflows.
- Excellent organizational and multitasking abilities.
- Strong attention to detail and accuracy in record-keeping.
- Proficiency in using electronic medical records (EMR) systems.
- Effective communication and interpersonal skills.
- Ability to work well in a fast-paced and dynamic healthcare environment.
Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.
- Starting Salary: $22.00 - $24.00 an hour
*Note actual salary is based on geographic location, qualifications and experience - Health Insurance Coverage (medical, dental, and vision)
- Life Insurance
- Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- Paid Time Off
- Holiday Pay
- 401(k) with match
- Employee Assistance Program
- Paid Parental Bonding Benefit Program
- Pharmacy Benefits
- Income Protection Plans
- Pet Services Plans
- Mental Health Support
- Wellness Coaching
- HSA- Health Savings Account
- Commuter Benefits
- Gym & Fitness Center Discount Program
Who We Are:
RVO Health is a health-technology company created through a joint venture between Red Ventures and UnitedHealth Group's Optum. Together, we've brought some of the most trusted names in healthcare under one roof, including Healthline, Healthgrades, Fullspan Health, Medical News Today, Optum Perks, and more.
We're the #1 source for doctor search in the U.S. Every day, people turn to our brands in moments that matter to find reliable health information, connect with doctors, save money on prescriptions, and take meaningful action on their wellbeing.
We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.
RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.
We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].
We do not provide visa sponsorship for this role at this time.
RVO Health Privacy Policy: https://rvohealth.com/legal/privacy
Skills Required
- 1+ years of experience in a related field (internship included)
- Bachelor's degree in a healthcare-related field or equivalent work experience
- Knowledge of medical terminology, procedures, and clinical workflows
- Proficiency in using electronic medical records (EMR) systems
- Knowledge of HIPAA and patient privacy/data security regulations
- Excellent organizational and multitasking abilities
- Strong attention to detail and accuracy in record-keeping
- Effective communication and interpersonal skills
- Ability to work well in a fast-paced and dynamic healthcare environment
RVO Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RVO Health and has not been reviewed or approved by RVO Health.
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Parental & Family Support — Parental leave is described as generous and well supported, with a dedicated bonding program standing out. This area consistently emerges as a strength within the total rewards package.
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Leave & Time Off Breadth — Time off includes solid PTO alongside an additional 'winter week' office closure that is treated as a notable perk. These elements enhance overall value even when base pay is considered standard.
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Retirement Support — A 401(k) with company match is a consistent offering and is regarded as one of the stronger components of the package. This supports longer‑term financial security in addition to salary.
RVO Health Insights
What We Do
At RVO Health, our mission is to give people a better way to health & wellbeing. We own and operate the largest health & wellbeing platform in the US, helping nearly 100 million people a month seek information, find a doctor, save money, and take action around their health & wellbeing. Our portfolio of industry-leading websites, products and services touches every part of the health and wellness journey. The Healthline Group portfolio (Healthline, Medical News Today, Psych Central, Greatist, and Bezzy) and the Healthgrades brand comprise the largest health information audience in the US. The Healthline Group connects millions of people daily to medically-backed information about thousands of health-related questions, products, and chronic conditions. Through Healthgrades, the largest marketplace for finding healthcare, we help half of Americans find and evaluate a doctor each year. Through Optum Store, we sell thousands of FSA/HSA-eligible health and wellness products direct-to-consumer and connect health seekers to mental health, condition-based virtual care, and an online pharmacy. Through Optum Perks, we help millions of people save money through our prescription savings program. Millions of health seekers also use RVO Health’s virtual coaching programs each year to lose weight, stop smoking, and find better wellbeing. Our portfolio includes education and advice, condition-based communities, access to healthcare, an ecommerce store of health products and services, prescription discounts and delivery, and more. We are making health easier to navigate, more accessible, and more affordable for everyone. Furthermore, all of our content, products, and services are medically-backed, so people can trust that they are getting accurate support for their health. RVO Health is backed by Red Ventures and Optum, part of UnitedHealth Group. Select brands previously operated by Red Ventures and Optum are now independently operated by RVO Health.
