The Engagement Programs Manager role at Chewy offers an outstanding opportunity to lead and innovate within a company that prioritizes employee engagement, culture, and organizational development. You will be at the forefront of driving programs that build outstanding and meaningful employee experiences. This role is pivotal in ensuring our team's voices are heard and that engagement is woven into the fabric of everything we do. As a trusted advisor, you will collaborate with various teams and collaborators to successfully implement world-class engagement initiatives. This is an individual contributor role.
What You'll Do:
- Develop and implement strategies and programs that improve the employee experience from onboarding to offboarding across multiple projects.
- Collaborate with cross-functional teams to address systemic barriers to employee engagement, ensuring flawless execution of assigned programs.
- Partner with HR Business Partners and business leaders to gather feedback and propose new or improved engagement programs that impact all Chewy Team Members.
- Provide mentoring to leaders on encouraging engagement and crafting positive team dynamics.
- Strengthen HRBPs' expertise in standard processes, tools, and methodologies to elevate organizational and team performance.
- Craft and develop resources and training materials to empower HRBPs and managers in improving organizational performance.
- Coordinate the engagement solutions portal, acting as an engagement SME to advise HRBPs and leaders.
- Manage various short-term programs and projects, including monthly programming, seasonal initiatives, incentive strategies, and engagement communication strategies.
- Stay informed about industry trends and standard methodologies in employee engagement, incorporating relevant insights into our strategies.
- Lead the design and development of the consultative intake solutions portal and other vendor gifting portals, ensuring alignment with organizational goals.
- Collaborate with IT teams and external vendors for portal implementation, coordinating the process from start to finish.
- Conduct detailed testing and quality assurance to ensure the portal functions effectively from a UX standpoint.
- Continuously evaluate and refine the consultative intake process to improve efficiency, effectiveness, and client happiness.
- Identify bottlenecks within the intake process and develop strategies to address them.
- Implement standard methodologies to streamline workflows and improve the overall client experience.
- Collaborate closely with internal collaborators, including HRIT partners, HRBP, and CS leaders, to understand needs, gather feedback, and incorporate insights into the portal's design.
- Ensure portal delivery and performance meet customer requirements and align with business objectives and leadership vision.
- Develop training materials and conduct sessions to educate internal teams on using the consultative intake solutions portal effectively.
- Provide ongoing support and troubleshooting assistance, addressing any issues or concerns promptly.
- Develop important metrics to measure the success of the consultative intake solutions portal.
- Monitor portal usage, user feedback, and relevant data to assess performance and identify areas for improvement.
- Share regular insights and trends with collaborators through weekly and monthly reports.
Chewy offers equal opportunities. Applicants are considered without bias based on various protected characteristics.
To access Chewy's Customer Privacy Policy, please click here.
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Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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