Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
Our Engagement Manager is an entry-level project management role, responsible for planning, executing, and supporting multiple small to medium-sized projects under the guidance of a Manger, Implementation, including PMO, Risk and Issue management. You will work as a cross-functional leader between different delivery groups and stakeholders (technical and non-technical) coordinating project elements, requesting resources, and ensuring effective communication among team members, stakeholders, and customers.
We are looking for an Engagement Manager who will:
Manage one or more small to medium-sized projects or support the Manager, Implementation on larger initiatives.
Be responsible for a function within the project, such as risk and issue management or reporting, and occasionally manage projects end to end.
Be involved in creating or providing input to the project initiation documentation, delivery approach and internal program and solution delivery review for internal program approval.
Deliver projects within the agreed budget, scope, and time, manage risks and issues; ensure quality of deliverables and documentation; and implement appropriate delivery practices and methods.
Create communication plans, facilitate meetings and forums, and establish project infrastructure for information sharing with teams and stakeholders.
Create or provide input to the project budget and resource forecast, and track delivery against budget, proactively manage issues and changes with the account lead.
Participate in initiatives that improve our delivery practice and CSG as a whole.
Is this opportunity right for you? We are looking for candidates who have:
Bachelor’s degree or equivalent experience
1+ years of experience managing projects and/or service delivery
Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders at all levels.
Advanced knowledge of Microsoft Office - Word, Excel, and PowerPoint
Ability to read, write, speak and understand the English language in a business environment
CSGer Perks & Benefits
Work from Home
Employee Belonging Groups
Healthcare: Dental, Medical, and Vision
Paid Vacation, Volunteer, and Holiday Time Off
And so much more!
View More Benefits
#LI-Remote
#LI-CA1
Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Position Pay Range:
This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.
$74,409.65-$119,052.96This role is eligible for a bonus opportunity.
Location(s):
United States RemoteAccommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.
Learn more about CSG Inclusion & Impact here.
Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.
Skills Required
- Bachelor's degree or equivalent experience
- 1+ years of experience managing projects and/or service delivery
- Excellent communication and interpersonal skills with ability to build rapport with clients and stakeholders
- Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint)
- Ability to read, write, speak and understand English in a business environment
CSG Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CSG and has not been reviewed or approved by CSG.
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Flexible Benefits — A remote‑first, work‑from‑anywhere approach and paid volunteer time off are emphasized as core parts of the package. This flexibility is highlighted alongside standard health coverage and time‑off offerings.
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Leave & Time Off Breadth — Unlimited or generous PTO, paid holidays, separate sick time, and parental leave are described as standout elements, with mentions of an optional PTO buyback in some cases. These practices position time off as a notable strength.
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Retirement Support — A 401(k) with company match and immediate vesting is presented as a strong component of the package. This supports longer‑term financial security for employees.
CSG Insights
What We Do
Customer experience, commerce and payments have changed forever. With innovative new technologies like 5G and AI reshaping consumer expectations, it’s up to brands to deliver digital, engaging experiences that win over customers, no matter where they are in their customer journey. That’s where CSG comes in. CSG is a purpose-driven, high-growth SaaS platform company helping some of the world’s most recognizable brands solve their toughest business challenges. We’re a trusted partner to global companies that want to evolve to meet the demands of today’s digital economy, with future-ready solutions that drive exceptional customer experiences.
Why Work With Us
We're high on respect and low on ego, making us an easy company to do business with and the best place to work. We cultivate a culture based on integrity, innovation, and impact across all our locations, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world. #ChooseCSG
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