Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Job Title: Engagement Manager (Marketing AI / CDP)
Location: Hybrid (Remote plus New York / Palo Alto)
Department: Professional Services
Job Type: Full-time
About Uniphore:
Uniphore is one of the largest B2B AI-native companies – offering products built-for-scale and designed for the enterprise. The company drives business outcomes across multiple industry verticals and powers some of the largest global AI deployments.
We infuse AI into every part of the enterprise that impacts the customer, from Marketing to Customer Service. Our platform delivers the only multimodal architecture that combines Generative AI, Knowledge AI, Emotion AI, workflow automation, and a co-pilot to guide users – centered entirely around the customer experience. We uniquely understand how to capture and analyze voice, video, and text to deliver truly intelligent engagement.
Uniphore’s CDP platform, built for visionary marketers, brings cutting edge data management solution and AI together to dramatically improve how marketers manage customer data, personalize customer experience and improve marketing efficiency. We superpower the full workflow, from data collection to orchestration of customer journeys, to predictive Machine Learning models and, finally, to AI Agents acting as co-pilots for marketers.
We believe the future runs on the connective tissue between people, machines, and data – all in service of building more human experiences for customers and employees.
Finally, we are a fun team of data-driven and customer-obsessed self-starters. We love to take initiative, test and try new things, anticipate needs, and proactively solve problems.
Job Overview:
We are looking for a highly organized and client-focused Engagement Manager to lead implementation projects of our Customer Data Platform (CDP) and AI suite of products for our enterprise customers, Fortune 1000 companies with nationwide and global operations. This role is crucial to ensuring a smooth, on-time, and value-driven implementation experience.
In this role, you will work cross-functionally with clients and internal teams – both technical and business SMEs – to understand marketing use cases, capture requirements, and integration needs.
Key Responsibilities:
Project Management:
Lead and manage end-to-end software implementation projects, including planning, execution, delivery, and post-go-live transition
Define and manage project scope, timelines, dependencies, resources, and budgets.
Identify risks, manage issues proactively, and ensure client expectations are met or exceeded
Manage several small projects simultaneously, or drive a single marquee project
Support Program Manager in preparing and conducting Steering Committee meetings with client’s senior leadership
Serve as the primary implementation point of contact for clients, building trusted relationships with both technical and business stakeholders
Translate marketing and business use cases into technical implementation plans
Cross-functional coordination and business analysis:
Drive discovery sessions to identify data sources, requirements, and desired marketing outcomes.
Work with clients to define technical and business KPIs, prioritize roadmap use cases.
Serve as liaison between the client on the one hand and Solutions Engineers, Product Managers and Data Engineers on the other.
Training, Enablement & Change Management:
Guide clients through the onboarding, training and enablement process
Maintain accurate and thorough documentation for each client implementation,
Assist with client training and best practices to ensure strong adoption
Post-implementation, track and report on key implementation KPIs
Provide feedback to product and engineering teams to improve platform usability and deployment efficiency.
Qualifications:
2–4 years of experience managing software implementations in a multi-functional, client-facing environment.
Bachelor’s degree or higher in Computer Science, Business Administration, Engineering or Marketing, or related fields.
Strong understanding of typical SDLC methodologies; hands-on experience in Agile development and proficiency in tools like Asana, Jira, Smartsheet, etc.
Experience in or solid understanding of how SaaS solutions are sold and adopted, e.g. licensing arrangements, RFPs, Statements of Work, and how professional services are provided around platform delivery and adoption.
Strong interest and preferably experience in AI solutions, for example, consultation around AI strategy and use cases, understanding of Agentic AI solutions, exposure to Machine Learning or LLM models and implementation.
Preferably experience in Martech industry, with exposure to the martech ecosystem, including CDP, automation tools (e.g., Marketo, HubSpot, Braze), CRMs (e.g., Salesforce), and digital advertising platforms.
Experience in marketing and advertising, or solid understanding of customer journeys, audience segmentation, types of marketing campaigns etc. is a plus.
Experience at a management or technology consulting firm is a plus
Hiring Range:
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Top Skills
What We Do
Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. We make it possible for every voice, on every call, to be truly heard.
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