Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.
We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.
We are looking for talented individuals who are motivated by the opportunity to have an outsized impact on not just their company, but the healthcare industry at large.
The Role
In this role, you will help manage the relationship with multiple Life Sciences clients through platform implementation, on going support, and expansion. You will directly impact patients’ lives through technology that accelerates their access to life-saving therapies. Your enthusiasm and diligence will cement Courier Health’s reputation as a best-in-class vendor partner. As a foundational member of our Client Solutions team, you will have influence over the team’s growth, product evolution, and service offerings.
What You'll Do
- Manage the delivery, timelines, tasks, and communication related to platform implementation and maintenance
- Advise clients on Patient Services and Field Access strategy based on data analysis, past experience, and cross-client patterns
- Build trust and credibility with client leadership teams, as well as software users
- Generate awareness & excitement for business results and the impact of using the Courier platform
- Identify opportunities for relationship growth and expansion
- Provide on going platform support and translate client feedback for new product functionality
- Balance competing priorities across multiple clients and workstreams
- Proactively surface insights for client programs or Courier product strategy
Qualifications
- Inspired by our mission to improve healthcare through technology
- 6-10 years of professional services experience in SaaS delivery, customer success, or account management or at a strategic consulting organization
- Experience managing complex projects for enterprise clients, preferably across multiple in parallel
- Strong interpersonal, communication, and problem solving skills
- Team player that thrives working with a diverse set of internal and external stakeholders
- Comfortable presenting to executives and large groups
- Analytical mindset, with consistent attention to detail
- Independent, ambitious and enjoys taking initiative
- Experience in, or willingness to learn about, the rare disease/specialty pharma ecosystem, patient journey, and technology
- High energy and passion for our clients and the success of their patients
Bonus Points
- Experience in healthcare technology or services
- Experience with data technologies such as SQL or the AWS Console
- Proficiency in Excel analysis
Benefits
- 100% paid employee health benefit options (including medical, dental, and vision)
- 401(k) with employer funded match
- Unlimited Vacation
- Commuter Benefits
- Paid parental leave
- Catered lunch on Fridays
- Wellness stipend
- Great Place to Work Certified
The annual salary range for the target level for this role is $130,000 - $165,000 + equity + benefits, including medical, dental, and vision.
Courier Health is proud to be an Equal Employment Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Skills Required
- 6-10 years of professional services experience in SaaS delivery, customer success, or account management
- Experience managing complex projects for enterprise clients
- Strong interpersonal, communication, and problem solving skills
Courier Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Courier Health and has not been reviewed or approved by Courier Health.
-
Healthcare Strength — Pay and total rewards are framed as strong through medical, dental, and vision coverage that is described as fully employer-paid for employees on baseline plans. Multiple plan options, along with mentions of FSA/HSA availability, reinforce breadth in healthcare design.
-
Retirement Support — Retirement benefits are positioned as supportive via a 401(k) program with an employer match that is specified in some places as up to a particular percentage. Equity is repeatedly included alongside retirement as part of the overall financial package.
-
Wellbeing & Lifestyle Benefits — Wellbeing support is emphasized through a healthy living or wellness/fitness stipend and everyday office perks such as meals and snacks. Additional lifestyle supports like commuter benefits and company offsites are presented as part of the broader rewards offering.
Courier Health Insights
What We Do
Courier Health is on a mission to redefine how life sciences companies engage & support patients. We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes. We are looking for talented individuals who are motivated by the opportunity to have an outsized impact on our company, and the healthcare industry at large.
Why Work With Us
We're on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with rare and chronic diseases are supported. We're a growing team that works hard but emphasizes the celebration of milestones. We believe in hiring kind, talented individuals and giving them room to grow.
Gallery
