Engagement Manager

REMOTE - U.S. Based
Summary 

Are you an exceptional individual earlier in your professional journey, someone returning to the workforce after a break, or a passionate person making a career shift with demonstrated relationship-building, project management, and highly effective communication abilities?
Tamman and Chax are revolutionizing digital accessibility. As an industry leader in transforming complex digital assets, portfolios, and applications into accessible and inclusive user experiences, we are seeking an Engagement Manager.
The ideal candidate must thrive in a collaborative environment and work with cross-functional teams to ensure high-quality work that meets established business expansion objectives while pushing automation, aesthetic, and accessibility boundaries.
You should be passionate about storytelling, understanding and empathizing with our audience and clients’ needs, and evaluating business opportunities. Individuals with disabilities are strongly encouraged to apply. Professionals with expertise and interest in developing partnerships, marketing, consulting, and crafting proposals are invited to apply. Those devoted to digital inclusivity and accessibility are always welcome to apply. 

Performance PrioritiesCore Responsibilities and Activities

• Nurture Collaborations: Further develop existing and add new partnerships, referrals, and software tool affiliate programs. Provide tailored collaborative consultation to deepen these relationships, resulting in more opportunities for joint or individual strategic and accessible projects.
• Relationship-Building: Your B2C activities will drive engagement with our training and coursework offerings, plus lead generation at conferences. Your B2B activities will be relationship-building for comprehensive accessibility program road mapping, document remediation, and consulting services.
• Outreach and Engagement: Work with our Marketing and Design teams to use a data-driven approach to create campaigns to help expand our accessibility reach and impact through inbound lead generation and audience retargeting.
• RFI/RFP Program: Research and subscribe to several tracking and elevation services. Evaluate requests for viability and manage our content creation and templatized proposal response process.

Other Activities

• Sales Support Strategy: Work with our Marketing and Design teams, using a variety of approaches, tools, and strategies to create assets, raise accessibility awareness, expand the potential customer base, and begin a prospect's journey.
• Project Management: Successfully manage projects and the rhythms of Chax and Tamman’s workflow, including influencing and holding the team accountable.
• Professional Development: If not already acquired, begin your accessibility journey with a target of obtaining your IAAP CPACC Certification within a year.

Role Objectives

• Work with our Head of Partnership Operations to maintain a list of key objectives and deliverables designed to grow business opportunities
• Support concept and strategy development plus execution for partnership operations and lead generation efforts; seek approval from internal stakeholders
• Oversee the production of high-quality assets, including marketing material, collateral, video, graphics, copy, and more
• Collaborate with cross-functional teams to ensure that outreach and engagement strategies meet business objectives, timelines, and budget requirements
• Oversee inbound and outbound campaigns, including but not limited to emails, websites, paid advertising, content creation, and more 
• Monitor ongoing performance analytics and recommend and implement optimizations based on established metrics

Hard Skills Required 

• Track record of developing and executing successful outreach campaigns
• A demonstrated excellence in content creation and storytelling; required
• High-level of computer proficiency including Microsoft Office, Google Docs, spreadsheets, CRMs, and project management tools such as Monday; required
• Experience building lead-generating content, knowledge of how content generates demand, facilitating demos, and public speaking; strongly preferred
• Understanding of outreach campaign strategy, content creation, marketing, and performance measurement; preferred 
• Experience or interest in digital inclusivity and accessibility; is a plus
• Familiarity with Google Analytics, Google Adwords, LinkedIn Marketing Solution, marketing analytics and reporting, plus email marketing, etc.; is a plus

Encouraged Prerequisites

• Ability to handle multiple projects in a deadline-driven environment, while being adaptable and flexible to change
• Demonstrated excellence in relationship management, driving strategic ideas forward, achieving executive buy-in through communications and presentations, creating documentation, and a proven audience-focused mindset
• Ability to monitor outreach, engagement, accessibility trends, and identify potential risks, devise contingency plans, and elevate innovative ideas
• Commitment to educating others on digital inclusivity
• An understanding of the accessibility industry, web strategies, and technologies

Soft Skills That Impress

• A self-motivated strategic thinker and doer
• Creating exceptional customer experiences, especially with colleagues and clients
• High-caliber and demonstrated communication and presentation skills
• Top-notch organizational and time management skills; excellent communication, critical thinking, and analytical skills; strong presentation skills
• Superior problem-solving and decision-making abilities, courteous and patient etiquette, and a detail-oriented work ethic
• A willingness to develop yourself through continual learning by developing skills, reading, participating in the community, and attending training; this includes learning some of the science and/or technical aspects of what we do
• An inclination for creativity and a sense of humor
• Patience with yourself as you persevere towards goals, and patience with others 
• Self-awareness to play to your strengths and fearless about tackling your shortcomings

Ready to Apply? 

Please submit a cover letter and resume on this platform or send them to [email protected]. In your cover letter, please share how both your soft skills and professional experience thus far align with the objectives of this outlined role. We look forward to hearing from you!