Are you a Professional Services and technology pre-sales powerhouse with a passion for client relationships and crafting winning SoWs? Then, we'd love for you to join monday.com's Professional Services team as a Professional Services Engagement Consultant. In this fast-paced role, you'll be the point person for scoping client needs, creating SOWs, and navigating pre-sale activities through to project conversion.
About The Role:
- Engage in pre-sale client conversations, understand their pain points and opportunities, and craft compelling documentation that showcase monday.com's potential.
- Work hand-in-hand with clients, partners, & sales reps to define project scope, ensuring alignment with expectations and resource availability.
- Develop detailed SOW’s that map the path to success, covering technical and consultative services.
- Coordinate pre-sales delivery resources across internal and partner resources.
- Interface to all key stakeholders, from technical teams to executives.
- Manage urgent requests in a timely manner, working alongside internal stakeholders to find solutions to close opportunities.
- Define and implement standardized request processes, metrics, and operational procedures for efficient request management in alignment with business operations and other cross functional teams.
- Surface, influence, and take responsibility for key data points such as request volume, conversion rates (from request to project), service attach rate, request internal SLAs, and more.
- Collaborate closely with the partnerships team to ensure requests are mapped to the proper partners based on partnerships team strategy and partner expertise.
- Stay abreast of the variety of partner service offerings and internal service offerings to ensure each request is matched to the best delivery model.
- Gain in-depth knowledge of monday.com's features and stay ahead of the curve with new releases.
Requirements
- 5+ years of experience in pre-sale Professional Services and project management roles in an enterprise B2B environment.
- Experience in B2B SaaS as technical customer success / professional service / implementation manager / technical project management / technical account management / technological consulting, specifically within implementation of complex products.
- Experience performing technical project scoping and writing SOWs.
- Demonstrates progressive experience with project management and leadership
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Experience in leading projects involving hands-on implementation and management of multiple resources.
- Ability to clearly articulate technical topics to a non-technical audience
What the Team is Saying
What We Do
monday.com is a work operating system that transforms the way teams work together. We’ve created a solution that connects people to workplace processes promoting a culture of transparency & empowerment. We're obsessed with building an excellent product. Our goal is to create a work operating system that people will love to use—one that’s fast, beautiful & responsive.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
