Engagement Manager

Posted 7 Hours Ago
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Bangalore, Bengaluru Urban, Karnataka, IND
In-Office
Senior level
Healthtech
The Role
Manages strategic life sciences technology accounts and large-scale, multi-country implementations. Develops annual account plans, drives commercial performance and profitability, builds executive client relationships, coordinates internal and client stakeholders, tracks competitor intelligence, and expands enterprise-wide technology solutions. Requires strong project management, consulting, presentation, communication, and client-influencing skills, plus knowledge of IQVIA offerings and the life sciences industry.
Summary Generated by Built In

Job Overview

Provides expert level commercial solutions support. Ensures financial performance of assigned customer segment for all technology solutions. Establishes IQVIA credibility as a provider of commercial enterprise-wide technology solutions. Drives large-scale, customized deals across the Tech & Services portfolio. Can be aligned to a business unit, or globally and be shared by geography, team or region.

Essential Functions

• Spends at least 50% of his/her time on customer segment.

• Accountability for large-scale, multi-country technology implementations (CSAT & Profitability).

• Sets strategic client/segment agenda and drive global account planning to achieve financial and non-financial targets.

• Builds, broadens and deepens strategic client relationships within the accounts in the defined (through sell deliver).

• Ensures alignment and coordination between the different IQVIA/client touch points; ensures client insight is shared internally.

• Responsible for segment and account-level mapping of all commercial stakeholders, including their needs and priorities.

• Creates annual segment/account plans with financial targets and clear roadmap for achieving targets.

• Maintains a database of intelligence on competitor activity and strategy within the account.

• Provides regular cadence with all aligned members of the customer/segment account.

Qualifications

• Bachelor's Degree Req

• Seven (7) years relevant sales/service or marketing experience Req

• Demonstrates excellent project management skills and client influencing and relationship building skills.

• In-depth understanding of IQVIA data assets and the IQVIA core offerings.

• Works willingly and effectively with others in and across the organization to accomplish team goals.

• Experienced with developing consultative relationships with senior level managers and executives at clients in the life sciences industry.

• Ability to manage multiple projects, juggle priorities and deliver on tight deadlines.

• Knowledge of consulting methodologies, tools and techniques related to functional area.

• Knowledge of key issues and current developments in the life sciences industry.

• Excellent presentation, communication and client influencing skills.

• Has established network and referral contacts.

• Possesses the necessary subject matter expertise and project management skills able to effectively manage projects across more than one CoE.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Skills Required

  • Bachelor's degree
  • Seven years of relevant sales, service, or marketing experience
  • Excellent project management skills
  • Client influencing and relationship-building skills
  • In-depth understanding of IQVIA data assets and core offerings
  • Ability to collaborate effectively across the organization
  • Experience developing consultative relationships with senior managers and executives in the life sciences industry
  • Ability to manage multiple projects, priorities, and tight deadlines
  • Knowledge of consulting methodologies, tools, and techniques
  • Knowledge of key issues and current developments in the life sciences industry
  • Excellent presentation, communication, and client-influencing skills
  • Established network and referral contacts
  • Subject matter expertise and project management skills across multiple centers of excellence

IQVIA Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IQVIA and has not been reviewed or approved by IQVIA.

  • Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical/dental/vision plus programs like telemedicine, EAP resources, and additional insurance options. Feedback suggests the health offering is a meaningful part of the overall rewards package, though details can vary by location and plan design.
  • Retirement Support — Retirement benefits include an employer match structure that supports employee contributions through a defined formula. This adds steady long-term value to total rewards beyond base salary.
  • Leave & Time Off Breadth — Time off offerings include vacation/paid time off, holidays, and flexibility themes, with some roles described as having discretionary or unlimited time-off models. This can make the package feel more attractive even when cash compensation is viewed as only mid-range.

IQVIA Insights

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The Company
HQ: Durham, NC
61,500 Employees
Year Founded: 2016

What We Do

IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.

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