OUR MISSION
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.
ABOUT US
Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.
Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.
CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other
YOUR IMPACT
Engagement Managers at Redwood are responsible for managing successful engagements for new (and existing) Redwood customers as part of the Professional Services(PS) team.
- Works closely with Sales to help support Sales pipeline, sell Professional Services, and develop Statements of Work(SOW) defining the project’s goals/objectives, scope, and deliverables
- Develops detailed project plans, risks, issues and financial tracking deliverables for each implementation to meet the project’s goals and objectives as defined in the SOW
- Communicates project milestones, estimated delivery dates, and potential delays to all levels of customers and internal stakeholders
- Responsible for day-to-day management and leading multiple projects to completion on time and within budget
- Liaising with executives and project stakeholders providing project progress and reports as required
- Predict resources needed to reach the project’s objectives and manage resources in an effective and efficient manner
- Responds to customer questions and guides them to a successful implementation of Redwood product(s)
- Identifies project gaps and makes recommendations to improve project management and implementation processes
- Works with PS management to meet and exceed PS team KPIs
- AI forward thinking looking for opportunities to optimize and drive efficiencies through AI initiatives
YOUR EXPERIENCE
- 5+ years experience in “customer-facing” program/project leadership role planning and managing multiple enterprise level engagements of different sizes and complexities
- 2+ years experience leading workload or business process automation engagements
- ERP experience, particularly SAP, awareness of SAP Rise, S4/Hana a bonus
- Ability to manage multiple engagements at the same time
- Curious and inquisitive
- Project management certification preferred
- Excellent written, verbal, and presentation skills appropriate to both technical and management clients, including effective interaction with senior executive to C-level personnel
- Strong organizational skills with an ability to manage competing customer demands, multiple priorities, commitments, and projects.
- Strong time management skills with ability to calibrate priorities daily.
- Strong analytical skills regarding technical and project management issues
- Ability to troubleshoot technical issues at a high level to determine the appropriate path to resolution.
- Exemplary customer service attitude with business development and customer relationship management experience.
- Ability to facilitate and harness cross-team collaboration working with teams in person and virtually.
- Experience with Professional Services Automation(PSA) software preferred.
- Experience with Smartsheet a bonus.
- Experience selling Professional Services to new or prospective clients pre-implementation is an advantage
- Experience selling Professional Services to new or prospective clients pre-implementation is advantageous.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at [email protected]
Skills Required
- 5+ years customer-facing program/project leadership managing multiple enterprise engagements
- 2+ years leading workload or business process automation engagements
- ERP experience (particularly SAP)
- Ability to manage multiple engagements concurrently
- Excellent written, verbal, and presentation skills, including interaction with senior executives and C-level personnel
- Strong organizational, time management, and analytical skills
- Ability to troubleshoot technical issues at a high level and guide resolution
- Exemplary customer service attitude with business development and customer relationship management experience
- Ability to facilitate cross-team collaboration in person and virtually
- Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience
- Project management certification
- Experience with Professional Services Automation (PSA) software
- Experience with Smartsheet
- Awareness of SAP Rise and S4/Hana
- Experience selling Professional Services pre-implementation
Redwood Software Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Redwood Software and has not been reviewed or approved by Redwood Software.
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Fair & Transparent Compensation — Pay is characterized as competitive or above average, with broad satisfaction around compensation and benefits. Earnings potential is portrayed as particularly strong in customer-facing revenue roles, reinforcing a positive total-rewards baseline.
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Healthcare Strength — Health coverage is described as especially strong in the U.S., including instances of fully employer-paid insurance. Medical value is framed as a standout element of the overall package even when plan choice is narrower.
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Retirement Support — Retirement benefits are characterized as notably strong, with a frequently highlighted and “fantastic” 401(k) match. This strengthens the perceived long-term value of the package beyond cash compensation.
Redwood Software Insights
What We Do
Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server – in the cloud or on premise – with confidence and control
