Role Summary
The Engagement Manager serves as the primary client-facing leader responsible for driving successful delivery of large-scale Data Engineering, Analytics, and Data Platform initiatives through a global delivery model. The role acts as the bridge between client stakeholders, EXL leadership, and offshore delivery teams, ensuring alignment of business objectives, technical execution, delivery quality, and stakeholder satisfaction.
The Engagement Manager provides program governance, delivery oversight, solution leadership, risk management, and relationship management while leveraging offshore teams for execution.
Role and Responsibilities:
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Primary day-to-day client contact point and often interact with Director and Senior Director-level stakeholders.
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Primary client day-to-day contact & ensure client needs are well understood, defined & met
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Serve as the primary interface between senior client management and EXL senior leadership (VPs and SVPs)
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Understand client objectives, priorities, and challenges and translate them into actionable delivery plans.
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Own execution of the project, with on time delivery every time, ensuring project goals are met
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Manage and provide leadership around data infrastructure and data engineering by overseeing development, customization, and management of data integration tools, databases, warehouses, and analytical systems
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Review solution approaches and ensure alignment with enterprise architecture and business objective
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Identify and improve the technical competencies within the team and establish practices for delivering engineering excellence
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Partner with client engineering teams to understand their data needs and help create tools and automation that helps them derive value from their data
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Act as the escalation point for delivery, operational, and stakeholder-related issues.
Requirement/Competencies:
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Bachelor’s or Master’s (preferred) degree in in a quantitative or technical field such as Computer Science, Information Technology, Computer Engineering or equivalent
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8+ years of experience comprising development for data systems at scale (building data warehouse, data marts, data lakes, ETL, analytic solutions, etc.)
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Experience leading data migration / cloud transformation engagements
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Experience with and understanding of Databricks, Azure Data Platform is a must.
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5+ years of leadership and people management experience in a technology environment
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Knowledge of market trends including cloud technology
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Experience managing projects involving cloud data platforms, data warehouses, ETL/ELT pipelines, analytics solutions, and reporting ecosystems.
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Demonstrable leadership ability, superior problem solving and people management skills
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Excellent listening, written communication and presentation skills
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or an equivalent quantitative or technical field
- Master's degree in a quantitative or technical field
- 8+ years of experience developing data systems at scale, including data warehouses, data marts, data lakes, ETL, and analytics solutions
- Experience leading data migration or cloud transformation engagements
- Experience with Databricks and Azure Data Platform
- 5+ years of leadership and people management experience in a technology environment
- Knowledge of cloud technology market trends
- Experience managing projects involving cloud data platforms, data warehouses, ETL or ELT pipelines, analytics solutions, and reporting ecosystems
- Leadership, problem-solving, and people management skills
- Excellent listening, written communication, and presentation skills
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
