About the job
Engagement Manager - CCaaS
Location: onsite in Manchester, UK
Reporting to: Director
Duration: Full Time Contract 18 months
Are you an Engagement Manager who has a passion for driving strategy and delivering projects in response to Clients business needs? You are the one that sets the direction, you can anticipate what lies ahead and you understand challenges both operationally and technically thus mitigating future problems or delays. You approach projects with a structured methodology. You manage multiple projects simultaneously and it doesn't cause you stress, in fact you are the one who raises your hand for an opportunity to join new and interesting projects that challenge you. You are comfortable communicating and presenting solutions to Client project leaders.
At Eventus (a Tech Mahindra company), we have a strong technical and operational community, and you will become a key contributor. Our toolbox of technologies is vast, and you will be able to work alongside and learn with industry leaders. If you love learning new skills, there are opportunities to work across teams to learn the business and new skills technologies. At Eventus you will have the opportunity to impact a Client's customer journey from start to finish.
Responsibilities:
• Serve as a trusted adviser to the Client, responsible for delivering industry leading best processes, concepts and technologies while remaining engaged throughout the project to ensure delivery excellence.
• Overall project ownership for Eventus Client projects
• Assist with customer roadmaps and technology assessments
• Lead customer requirements sessions
Qualifications for success
• 10 or more years' of experience managing cloud and on-premises contact centers communication (ACD) platforms with focus on various digital technologies & solutions within enterprise scale telephony platforms
• 2 or more years of CXone, Amazon Connect or Genesys Cloud experience
• Experience working with enterprise Clients
• Documentation and presentation skills (including authoring of PowerPoint)
• Ability to meet tight timelines and budget restraints
• Assist with creating training materials, reference guides, playbooks and more
• Experience working with the sales team to help size Client engagements and develop statements of work.
• Knowledgeable with the technical challenges, benefits and limitations in delivering cloud services for enterprises spanning areas of application, network, carrier routing and/or desktop.
• Industry experience with Genesys Engage, InContact, Avaya, Aspect, Amazon Connect, or other contact center application vendors is highly desired
• Ability and desire to mentor lower-level resources
• Bachelor's degree in engineering or computer programming preferred.
Compensation: £75,000 - £85,000 annually
Why you'll love it here:
With over 500 successful projects delivered, our culture and unique business model has landed us on the top of the INC 500 list of the nation's fastest growing private companies. With Eventus you can expect:
• Entrepreneurial and collaborative environment
• Competitive total rewards program
• Comprehensive benefit plans
• Professional training opportunities
• Engaging and fun culture
• Big business ambition with small company values
• Opportunity to work with industry leading, talented peers
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
http://eventusgcom/careers
(303) 376-6161 (United States)
Privacy Policy
The Company and the Staff will keep confidential all Personal Information in its control except where one or more of the following conditions apply:
a. where the Individual who is the subject of disclosure has provided written consent
b. where the disclosure is in accord with the purposes for which the Personal Information was originally collected
c. where the disclosure is for the purpose of providing employment references to prospective employers and where the Personal Information disclosed is limited to information considered reasonably necessary for the purpose of providing employment references
d. where the Company is permitted or required to do so by applicable legislation or regulation
e. where the disclosure is directed to health benefit providers and where the purpose of the disclosure is in accord with the purposes for which the Personal Information was originally collected
f. where the disclosure is required by authorized government representatives who are acting to enforce any federal or state law or carrying out an investigation relating to the enforcement of any federal or state law or gathering information for the purpose of enforcing any federal or state law
g. where the Company is required to comply with valid court orders, warrants or subpoenas or other valid legal processes
h. in an emergency to protect the physical safety of any person or group of persons