Engagement Manager - CCaaS - Fluent In French

Engagement Manager - CCaaS

Location: Montreal preferred or Québec Province - (Canadian and US applicants living outside Montreal, Quebec, who are fluent in French will be considered)

Travel: up to 25%

Position Type: Contract (9 months)

Are you an Engagement Manager who has a passion for driving strategy and delivering projects in response to Clients business needs? You are the one that sets the direction, you can anticipate what lies ahead and you understand challenges both operationally and technically thus mitigating future problems or delays. You approach projects with a structured methodology. You manage multiple projects simultaneously and it doesn’t cause you stress, in fact you are the one who raises your hand for an opportunity to join new and interesting projects that challenge you. You are comfortable communicating and presenting solutions to Client project leaders.

At Eventus (a Tech Mahindra company), we have a strong technical and operational community, and you will become a key contributor. Our toolbox of technologies is vast, and you will be able to work alongside and learn with industry leaders. If you love learning new skills, there are opportunities to work across teams to learn the business and new skills technologies. At Eventus you will have the opportunity to impact a Client’s customer journey from start to finish.

Responsibilities:

• Serve as a trusted adviser to the Client, responsible for delivering industry leading best processes, concepts and technologies while remaining engaged throughout the project to ensure delivery excellence.
• Overall project ownership for Eventus Client projects
• Assist with customer roadmaps and technology assessments
• Create project plans and manage milestone attainment
• Manage project risks and issues
• Create and lead Steering Committee presentations

Qualifications for success

• 10 or more years’ of experience managing cloud and on-premises contact centers communication (ACD) platforms with focus on various digital technologies & solutions within enterprise scale telephony platforms
• 5 or more years of CXone, Amazon Connect or Genesys Cloud experience (CXone preferred)
• Experiencing using Jira – user story management experience, Gantt charts, project planning, etc.
• Must be able to work with and have experience working with challenging Clients
• Experience working with enterprise Clients
• Documentation and presentation skills (including authoring of PowerPoint)
• Ability to meet tight timelines and budget restraints
• Assist with creating training materials, reference guides, playbooks and more
• Experience working with the sales team to help size Client engagements and develop statements of work.
• Knowledgeable with the technical challenges, benefits and limitations in delivering cloud services for enterprises spanning areas of application, network, carrier routing and/or desktop.
• Fluent in Canadian French / Québécois French
• Ability to work onsite at Client as needed or travel to client as needed
• Industry experience with Genesys Engage, InContact, Avaya, Aspect, Amazon Connect, or other contact center application vendors is highly desired
• Ability and desire to mentor lower-level resources
• Bachelor’s degree in engineering or computer programming preferred.

Why you’ll love it here:

Together we are better! - The core of the team is you and we celebrate the uniqueness each team member brings to the table. Our differences make us better and drive innovation globally. With over 500 successful projects delivered, our culture and unique business model has landed us on the top of the INC 500 list of the nation’s fastest growing private companies. With Eventus you can expect:

• Entrepreneurial and collaborative environment
• Competitive total rewards program
• Comprehensive benefit plans
• Professional training opportunities
• Engaging and fun culture
• Big business ambition with small company values
• Opportunity to work with industry leading, talented peers

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

http://eventusgcom/careers

(303) 376-6161