Engagement Director

Posted 2 Days Ago
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New York, NY, USA
Hybrid
165K-210K Annually
Entry level
Software • Industrial • Automation • Manufacturing
The Role
Lead Quant’s US client engagement and operational delivery for a regulated financial institution. Own the client relationship, operational direction, service outcomes, stringent KPIs and SLAs, commercial performance, and P&L. Establish operating standards and accountability frameworks while communicating with bank executives and engineering teams. The role requires experience managing regulated environments, including audit trails, examinations, and externally tested change controls. Exposure to blockchain, distributed ledgers, payments, market infrastructure, or transaction banking is advantageous but not essential.
Summary Generated by Built In
Company Description

We're partnering with Quant, a global leader in digital transformation and technology solutions, seeking an Engagement Director to join their team.

Quant is standing up a US operation to run its platform for institutions where precision matters and trust is earned. We're hiring the person who leads it from our Manhattan office and owns the client relationship behind it.

Job Description

You're the person the client turns to for direction, and the one who stands behind the outcome — including when you need to explain what happened and what's changing as a result. You set the operational direction, defend it when the client pushes back, and carry the commercial responsibility for all of it.

There's no playbook for this role. How the operation runs, what the client can expect from it, and the terms on which it's judged are all still to be settled — and you'll be the one settling them

You will need

  • To have run a delivery operation for a financial institution under a contract with stringent KPIs and SLAs
  • To have been accountable for a P&L
  • Credibility in a room with bank executives and in a room with engineers — most people have one, not both
  • Real experience of regulated environments: audit trails, examinations, and change control that has been tested by someone external

Useful, not essential

  • Blockchain or distributed ledger exposure. We can support you to learn about our technology if you are the right person.
  • Payments, market infrastructure or transaction banking.

There is more to this than we can put in an advertisement. If it sounds like your kind of problem, apply and we will tell you the rest on a call.

Additional Information

About Quant:

Almost all the money in the economy is commercial bank money. Deposits, sitting on bank balance sheets, moving through payment systems designed decades before anyone had a reason to make money programmable. Almost none of it moves on chain.

Quant builds the infrastructure that changes that. Our technology lets a bank issue, move and settle its own money on programmable rails while staying connected to the systems it already runs on. That constraint is the reason this has taken as long as it has.

Central banks and commercial banks have built on our platform, including work on the digital pound and the digital euro. Its now a pivotal moment for us to bring our technology to the United States.

Skills Required

  • Experience running a delivery operation for a financial institution under a contract with stringent KPIs and SLAs
  • Accountability for a P&L
  • Credibility communicating with bank executives and engineers
  • Experience working in regulated environments involving audit trails, examinations, and externally tested change control
  • Blockchain or distributed ledger experience
  • Payments, market infrastructure, or transaction banking experience
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The Company
4,000 Employees
Year Founded: 2005

What We Do

Cielo Projects (operating as Velotic™) is a leading independent industrial software company providing data‑driven solutions that improve manufacturing efficiency, productivity, and operational insight. Serving customers across manufacturing, oil & gas, utilities, and infrastructure, the company leverages a portfolio anchored by Proficy, Kepware, and ThingWorx to support global industrial operators, with a primary focus on AI‑enabled manufacturing and industrial software.

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