Engagement & Communications Senior Specialist

Posted 23 Days Ago
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Hà Nội, VNM
In-Office
Mid level
Automotive • Retail • Transportation • Manufacturing
The Role
The role involves developing dealer engagement strategies, executing content plans, managing events, designing incentive programs, and monitoring performance metrics while collaborating cross-functionally and managing budgets.
Summary Generated by Built In
Dealer Engagement & Incentive Manager – VinFast

We are looking for a Dealer Engagement & Incentive Manager who can drive impactful engagement across our dealer network through strong content strategy, internal communications, and event execution.

This role requires someone who is both strategic and hands-on—capable of turning business goals into actionable plans, while also crafting compelling content that motivates and aligns our dealer ecosystem.

Key Responsibilities

1. Dealer Engagement Strategy & Execution

  • Develop and execute comprehensive dealer engagement plans aligned with business objectives
  • Translate commercial targets into clear, actionable programs with defined timelines and deliverables
  • Collaborate cross-functionally (Sales, Marketing, Operations) to ensure seamless execution across the network

2. Content Strategy & Development (Core Focus)

  • Lead the development of content strategy from umbrella concept/tagline → content pillars → content angles → execution roadmap
  • Plan and manage content calendars for campaigns, monthly and quarterly initiatives
  • Create and oversee high-quality content (messaging, articles, scripts, key visuals direction)
  • Ensure consistency in tone, messaging, and brand voice across all internal and dealer communications

3. Event & Activation Management

  • Conceptualize and execute engagement programs such as sales contests, incentive campaigns, dealer conferences, kick-offs, and recognition events
  • Manage end-to-end event execution: concept, content, operations, and participant experience
  • Ensure all events effectively reinforce strategic messages and drive motivation

4. Incentive Program Design & Management

  • Design and implement incentive schemes aligned with business goals
  • Monitor program performance and optimize based on data and dealer insights
  • Ensure transparency, clarity, and attractiveness of all incentive mechanisms

5. Budget Management & Performance Tracking

  • Plan and manage budgets across engagement, content, and event initiatives
  • Track spending and ensure cost efficiency while maximizing impact (ROI)
  • Evaluate program effectiveness against defined KPIs


RequirementsRequirements
  • 4–6+ years of experience in internal communications, content strategy, event management, or trade marketing
  • Strong content capability (must-have):
    • Proven ability to build structured content frameworks (umbrella → pillars → angles → execution)
    • Strong storytelling and writing skills with clear, logical thinking
  • Experience in organizing medium to large-scale events and activations
  • Strong analytical and structured thinking, with the ability to:
    • Build plans from objectives to execution
    • Manage timelines and ensure delivery
  • Experience in budget planning and management
  • Strong stakeholder management and cross-functional collaboration skills
  • Proactive, detail-oriented, and able to work in a fast-paced environment


BenefitsPreferred Qualifications
  • Experience working with dealer networks or retail chains
  • Background in incentive program design or sales-driven campaigns
  • Experience in high-growth or fast-paced organizations


Skills Required

  • 4-6+ years of experience in internal communications, content strategy, event management, or trade marketing
  • Strong content capability
  • Experience in organizing medium to large-scale events
  • Experience in budget planning and management
  • Strong stakeholder management and cross-functional collaboration skills
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The Company
29,878 Employees
Year Founded: 2017

What We Do

VinFast is a Vietnamese multinational automotive manufacturer, established in 2017, that designs and manufactures electric vehicles (EVs), e-scooters, and e-buses. It is part of Vingroup, one of Vietnam's largest conglomerates.

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