Endpoint Technologies Specialist

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Summary – Endpoint Technologies Specialist

The Endpoint Technologies Specialist delivers first‑ and second‑level technical support for internal users across the organization. This role supports Windows workstations, mobile devices, and core corporate technologies. Responsibilities include both hands‑on and remote support for applications, hardware, and platforms used by our domestic and international teams. A major focus of the role is managing all incoming and outgoing end‑user equipment—ensuring computers and smartphones are inventoried, cleaned, prepared, and ready for deployment.

Essential Responsibilities

• Manage the inventory, imaging, deployment, and support of desktop and laptop systems
• Document processes and maintain accurate technical documentation
• Install, maintain, and support hardware, operating systems, and applications
• Participate in maintaining the deployment environment
• Work support queues to identify and resolve technical issues
• Assist with equipment moves for users and office locations
• Provide support for laptops, tablets, and smartphones
• Create, deactivate, and manage Active Directory objects
• Assess and help integrate new technologies into the production and support environment
• Collaborate with the Director of Corporate IT and partner departments
• Manage shipping and receiving of all IT equipment

Qualifications & Characteristics

• Strong problem‑solving skills with the ability to coordinate and implement solutions
• Excellent organizational and time‑management abilities; capable of managing multiple tasks simultaneously
• Strong analytical skills and effective verbal and written communication
• Ability to integrate into team environments and lead projects when needed
• Ability to learn new technologies quickly and develop standard operating procedures
• Demonstrates resourcefulness and perseverance
• Flexibility to work outside standard hours when necessary
• A+ certification or 1–2 years of extensive PC hardware experience (laptop repair a plus)
• Network+ certification or 1–2 years of x86 server hardware experience
• 1–2 years of Microsoft Active Directory administration
• MTA or MCSA in supported Windows workstation/server technologies
• 2–4 years of desktop OS and application support in a mid to large‑sized environment
• Strong experience supporting current MS Office applications
• Experience documenting build standards and writing end‑user HOW‑TOs
• Basic understanding of IP networking
• Experience in a 24×7×365 environment is a plus
• Experience with storage/retention environments is a plus
• Ability to lift and move boxes up to 50 lbs.
• Ability to work flexible hours as required

#LI-KS1

The Compensation range for this role is 45,000 to 55,000 USD annually and may be eligible for an annual bonus.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Must be authorized to work in the United States for any employer. 

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.