About Mitsogo | Hexnode
Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.
Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.
Job Overview:
As a Technical Support Engineer (2+ Years), you will play a crucial role in ensuring client satisfaction by providing timely and effective technical assistance.
Responsibilities:
Handle incoming support calls, emails, and chat messages from clients experiencing technical issues.
Diagnose and troubleshoot technical issues related to our product.
Provide step-by-step guidance and solutions to clients, ensuring a positive customer experience.
Escalate complex technical issues to the appropriate internal teams for resolution.
Collaborate with cross-functional teams to ensure timely and effective problem resolution.
Document and track support issues to maintain a comprehensive knowledge base.
Stay up to date with the latest features and updates of our unified endpoint management product.
Provide product training to clients and internal teams as needed.
Communicate effectively with clients, keeping them informed of the status of their support requests.
Ensure a high level of customer satisfaction through professional and courteous communication.
Requirements
Bachelor’s degree in a relevant technical field or equivalent work experience.
Proven experience in technical support or a similar customer-facing role.
Excellent troubleshooting and problem-solving skills.
Effective communication and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.
Prior experience in a SaaS environment and a strong understanding of UEM and related technologies is a plus.
Skills Required
- Bachelor's degree in a relevant technical field or equivalent work experience
- Proven experience in technical support or a similar customer-facing role
- Excellent troubleshooting and problem-solving skills
- Effective communication and interpersonal skills
- Ability to work independently and collaboratively in a fast-paced environment
- Prior experience in a SaaS environment and a strong understanding of UEM and related technologies
What We Do
Ever since its establishment almost a decade ago, Mitsogo has been rewriting the concept of Enterprise mobility. As a leading provider of Business Mobility and Enterprise Management solutions, we bring a fresh perspective on how businesses function along with a vision to empower the digital workplace. Our main goal is to provide world-class security for all your corporate endpoints with a touch of simplicity. Our flagship product, Hexnode, realizes this vision to define the phrase ‘device management simplified’. With customers and partners from more than 100 countries, we have an active community that strives to meet our goals. Our dedicated team works together to build, transform, and reinvent technology to provide our customers with the best experience in the industry. To learn more about Mitsogo, visit www.mitsogo.com
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