Endpoint Operations Lead, VP – Enterprise Technology

Blackstone is the world’s largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $1.1 trillion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, Twitter, and Instagram.
 

As the lead on the Workplace Experience Team, you will oversee and guide the strategic direction and execution of initiatives that enhance the user experience with Blackstone’s endpoint environment, including all laptops, desktops, software, and remote access tools. You will collaborate with both technical and non-technical stakeholders to both maintain as well as shape the future of our endpoint strategy, ensure successful delivery of solutions, and manage the performance of the team. The ideal candidate will be responsible for aligning the team’s efforts with broader business needs, identifying improvement areas, and leading the implementation of efficient, scalable systems.

Responsibilities:

• Strategic Leadership: Partner with engineering and architecture teams to define and manage the global strategy for endpoint initiatives, including:

  • Enterprise-wide software deployments

  • Architecture modernization

  • Performance optimization

  • Security hardening

  • User training and adoption

• Roadmap Development: Lead the design, refinement, and maintenance of a comprehensive strategic roadmap for a world-class endpoint environment that meets business and user needs

• Stakeholder Liaison: Act as the primary point of contact between stakeholders and the engineering teams, translating business requirements into technical solutions while ensuring alignment with strategic goals

• Endpoint Management: Oversee the team responsible for ensuring all endpoint software is deployed on a regular cadence to maintain reliability and security

• Vendor Management: Represent Blackstone’s business and technical needs when managing vendor relationships, ensuring solutions align with the company’s objectives

• Data-Driven Decision Making: Oversee the analysis of data sets and metrics to drive informed business decisions, identify problems, and improve the overall user experience

• Project and Team Management: Lead agile prioritization efforts, including quarterly and biweekly sprint planning, ensuring tasks are well-defined, timelines are met, and dependencies are managed effectively

• Communication and Reporting: Provide clear, concise communication to senior leadership and executive stakeholders, including status updates, program risks, and strategic recommendations

• Documentation and Presentations: Oversee the creation of design documents, training materials for the Service Desk, and peer-reviewed technical content. Lead committee presentations to advocate for and drive decision-making on key initiatives

• User Experience Improvement: Contribute to the development and execution of a comprehensive training and user education platform, promoting continuous learning through targeted materials such as videos and documentation to ensure high user satisfaction

• Innovation and Research: Continuously research new and emerging technologies, leveraging insights to advance Blackstone’s endpoint environment and stay at the forefront of industry trends

• Hardware Certification & Lifecycle Management: Oversee and manage the certification of hardware and peripherals, along with the lifecycle and yearly updates, ensuring global availability of endpoints and their associated peripherals

• User-Centric Approach: Utilize endpoint data, adoption metrics, and user sentiment feedback to refine processes and improve the end-user experience on an ongoing basis

Required Qualifications:

• 8+ years of industry experience working in a similar role

• High level of knowledge on current and future technologies pertaining to endpoint management, various operating systems, and related software

• Familiarity with Microsoft group policy and Intune for device configuration

• Experience with packaging third party software and deploying Windows Updates

• Knowledge of imaging and deployment technologies such as Task Sequence or Autopilot

• Understanding of best practices for software deployments using SCCM or Intune

• Strong understanding of supporting and troubleshooting Microsoft software including Windows 10/11 and Office/Microsoft 365 in an enterprise environment

• Professional experience with Citrix Virtual Apps and Desktops or related virtual desktop solutions including application/operating system management, end-user personalization, and delivery protocols

• Proven experience or demonstrated capability in leading IT infrastructure engineering groups in complex and dynamic environments

• Strong communication and interpersonal skills with the ability to relate to a wide variety of technical and non-technical audiences at all levels of an organization

Preferred Experience:

• An understanding of cloud-based technologies (AWS or Azure) and solutions that they support

• Experience with Agile Scrum methodologies for product management and development

• Experience with supporting macOS endpoints in an enterprise environment

• Experience supporting and maintaining thin clients

• Ability to script using PowerShell, VBScript or similar languages

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.

Expected annual base salary range:

$110,000 - $225,000

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications and job location. For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables.
Additional compensation: Base salary does not include other forms of compensation or benefits offered in connection with the advertised role.

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.

If you need a reasonable accommodation to complete your application, please email Human Resources at [email protected].

Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following:

• Attending client meetings where you are discussing Blackstone products and/or and client questions;

• Marketing Blackstone funds to new or existing clients;

• Supervising or training securities licensed employees;

• Structuring or creating Blackstone funds/products; and

• Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials.

Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis. Please speak with your Blackstone Recruiting contact with any questions.
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