Endpoint Management Administrator (Internal IT)
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
The Endpoint Management Administrator is responsible for managing the company's endpoint devices. The ideal candidate will be the administrator for the maintenance, patching, and updating of endpoint devices to ensure the security, compliance, and efficient operation of all mobile and desktop devices as well as virtual machines within the company.
Responsibilities:
- Leads the implementation, and ongoing management of Windows devices within the organization's Microsoft Intune environment
- Maintain and enforce device management policies and profiles within MDMs that adhere to company standards and security requirements for security updates, patches, and software deployments
- Collaborate with Infosec to align endpoint security management strategies with overall information security goals.
- Document system configurations, updates, and management processes to create a knowledge base for reference and training purposes.
- Stay informed about industry trends, emerging threats, and best practices in device management, security, and patch management to continually improve processes and tools.
- Manage user access and authentication methods for endpoint devices to support secure and efficient operations.
- Evaluate and recommend enhancements to the MDM infrastructure to improve automations, functionality, efficiency, and improve the overall user experience.
- Administer and manage other MDM platforms to maintain oversight of endpoint devices for macOS (JAMF), ChromeOS, and Linux
- Troubleshoot and resolve endpoint-related issues
- Oversee the inventory within the MDMs of devices, ensuring that all assets are properly enrolled, maintained, and retired as per the company policy.
- Understanding of Microsoft Entra ID, Active Directory, Group Policy, and other Windows Services to ensure secure and efficient device management
- Monitor and enforce compliance with security policies and regulatory standards for both on-premises and cloud-based server infrastructure.
- Collaborate with the network and security teams to protect against threats and implement security best practices across the server environment.
- Automate routine maintenance and deployment tasks to improve efficiency and reduce the possibility of human error.
Minimum Qualifications:
- Minimum 4 years hands-on technical experience in a similar capacity supporting production business environments
- 3-5 years in a system administration role
- Minimum 3 years in a technical help desk environment
- Microsoft 365 Certified: Endpoint Administrator Associate certification required
- Experience with MDM management and deployment solutions (JAMF, Intune, Google Workspace)
- Understanding of directory services (Microsoft Entra ID, Active Directory, Google Workspace)
- ITIL certification a plus
- Microsoft Azure Certifications a plus (az104 or az103)
- Microsoft certifications a plus (MCSE or MCSA )
Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.