Endpoint Applications Specialist

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Technology Team as an Endpoint Applications Specialist located in various offices.

We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.

This role can be based in various offices, on a remote basis. This role reports to the Endpoint Applications Manager.

Position Summary

The Endpoint Applications Specialist is responsible for evaluating, customizing, implementing, administering, and providing Tier 3 (subject matter expert) support for all core firm endpoint applications and their upgrades. This includes Microsoft Office 365 products and add-ins, PDF software, document productivity tools, SaaS applications, and team assigned applications across the firm.

Key Responsibilities

• Evaluates, deploys, manages, and supports assigned applications at the enterprise level

• Creates project plans, sets schedules, and executes application rollouts and upgrades

• Performs product and system analyses/testing and presents recommendations to management

• Reconfigures or customizes applications as needed to satisfy user requirements

• Works with users, other specialists, and system engineers to address system/application issues or enhance workflow procedures

• Prepares all documentation for assigned projects including user and business requirements

• Communicates product updates and technical specifications to diverse audiences within the GT environment

• Maintains and further develops in-house macros, customizations, and tools

• Creates low code process flows using industry standard robotic process automation (RPA) tools such as Microsoft Power Automate and UIPath

• Provides Tier 3/subject matter expert (SME) support for all core applications assigned to the team

• Creates and delivers presentations to various audiences assigned by the Endpoint Applications manager

• Appears on camera for meetings with colleagues and vendors

• Other duties as deemed appropriate by the Endpoint Applications Manager

Qualifications

Skills & Competencies

• Strong technical knowledge in the use, configuration, and deployment of Microsoft 365 Applications

• Strong technical knowledge of Microsoft Windows Operating Systems

• Strong technical knowledge of Microsoft Office document creation and recovery

• Familiarity with automation languages such as VB, PowerShell, Python, JavaScript, and JSON a plus

• Comfortable working with SQL Query Language to query and manage SQL databases

• Strong knowledge and experience working with document management systems, document comparison/metadata applications, and legal macro packages

• Strong knowledge and experience working in the registry and maintaining group policy

• Knowledge of cybersecurity principles and practices, including threat detection, risk management, and data protection

• Basic understanding of AI, its risks and implementation. Familiarity with Copilot for M365 a plus

• Familiarity with tools like firewalls, VPN, intrusion detection systems, and encryption technologies

• Familiarity with project management processes with an emphasis on managing projects, assessing priorities, and achieving solutions under deadline

• Ability to take an assignment from inception to completion with minimal supervision or by following broad guidelines with a strong sense of ownership and accountability

• Excellent oral and written communication skills and the ability to build effective internal and external client relationships

• Proficiency in using collaboration tools such as Microsoft Teams

Education & Prior Experience

• Bachelor’s degree in computer science and/or Information Systems or equivalent experience

• Minimum two years’ experience in applications testing, configuration, deployment, administration, and support

• A+, Net+, Microsoft Office User Specialist Certifications a plus

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.