Endpoint Administrator

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

Essential Job Functions:

• Intune configuring policies and deploying applications to various devices.
• Manage device enrollment, provisioning, and lifecycle, ensuring compliance and security.
• Package, deploy, and manage applications using Intune, ensuring proper distribution and version control.
• Develop and enforce security policies and configurations using Intune, including conditional access policies and compliance policies.
• Implement and manage security baselines for devices and ensure compliance with industry standards and regulatory requirements.
• Integrate Intune with other Microsoft 365 services for seamless operations and develop automation scripts for routine tasks.
• Diagnose and resolve issues related to application deployment, configuration, and device management.
• Provide training and guidance to staff on using Intune effectively and maintain documentation for best practices.
• Keep abreast of the latest Intune features and best practices to continuously improve deployment strategies.
• Act as point of escalation for Endpoint Management team
• Using company ticketing software to record, track and document problem solving process
• Access FAQ resources on the Internet/Intranet to aid in problem resolution
• Perform trouble resolution fixes remotely or in person, including installing and upgrading software, installing hardware, and configuring systems and applications
• Assist in software patch releases and roll-outs according to company Change Management best practices
• Participating in company and department provided training
• Alert management to emerging trends in incidents
• Provides planning, analysis, implementation and testing of complex operating system software upgrades or new releases and assess any impact to other software products being utilized
• Interfaces with appropriate SITUSAMC staff or vendor during installation and in resolution of any problems
• Provides technical expertise in the analysis and resolution of complex problems and takes appropriate action to ensure maintenance of stated performance objectives to maximize system availability and minimize response time
• Provides appropriate documentation/reports to management
• Performs capacity/performance analysis, problem analysis, testing and tuning to ensure efficient use of resources. This includes the development of appropriate reporting
• Provides comprehensive on-call support for assigned operating system(s) and software products in event of production malfunctions
• Analyzes, resolves, and documents modifications to the operating system in resolution of system malfunction
• Works with all SITUSAMC staff to determine the impact of new or revised applications on existing systems software
• Assist in maintaining patching of SitusAMC environment
• Maintain and implement configuration and security settings on all Windows endpoint operating systems
• Maintain familiarity with all Microsoft security/audit requirements and controls
• Develop/maintain documentation to meet security/audit requirements
• Experience in Review/Monitor Vendor Service Portal website and other vendor forums for updates/patches to keep systems up to date
• Other activities as may be assigned by your manager

Qualifications/ Requirements:

• College degree in related field or equivalent combination of education and experience
• Minimum of 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent.
• Proven experience with Microsoft Intune and related technologies.
• Strong understanding of Mobile Device Management (MDM) and Mobile Application Management (MAM) principles and security frameworks.
• Experience with endpoint management tools and technologies.
• Familiarity with security policies, configurations, and best practices.
• Ability to diagnose and resolve technical issues effectively.
• Ability to work with cross-functional teams and communicate technical information clearly.
• Experience with scripting languages (e.g., PowerShell) for automation.
• Advanced knowledge of the creation and maintenance of operating system images (physical & Virtual), application packages and task sequences
• Advanced knowledge of patch management methodologies
• Extensive application support experience with Microsoft Office suites and Office365 Applications.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Strong documentation skills and a willingness to assist with documentation
• Self-Starter with ability to work as part of a team and individually as required by specific project needs
• Excellent time management skills and the ability to prioritize
• Ability to conduct research into a wide range of computing issues is required
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation
• Flexibility to work as needed according to business needs. This may include nights, weekends, and overtime work
• Must be able to physically handle and set up technology equipment. Can require lifting up to 30lbs

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

The annual full time base salary range for this role is

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval.

SitusAMC offers a comprehensive and competitive benefits plan.

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.