The Role
Manage end-to-end insurance policy endorsement requests, including additions, deletions, corrections, documentation, data updates, insurer and TPA coordination, client communication, issue resolution, and timely closure. Maintain accurate records, follow up on pending requests, address discrepancies, and identify process improvements that enhance turnaround time and client experience.
Summary Generated by Built In
The Role
As an Endorsement Associate, you'll own the end-to-end endorsement experience for our clients — from receiving requests to ensuring they are accurately processed and closed. You'll work closely with clients, insurers, and TPAs to manage additions, deletions, corrections, and other policy changes, making sure requests are processed accurately, quickly, and with clear communication throughout.
What You'll Own
- Manage end-to-end endorsement requests, including additions, deletions, corrections, and other policy changes, with accuracy and speed.
- Act as a point of contact for clients, understand their requirements, clarify queries, and provide timely updates on endorsement requests.
- Verify and maintain all required documentation and information to ensure endorsements are processed correctly the first time.
- Coordinate with insurers and TPAs to process endorsements, follow up on pending requests, and resolve queries or discrepancies.
- Ensure employee and policy data is accurate and updated across relevant systems and maintain proper records of all endorsement requests.
- Resolve endorsement-related queries and proactively follow up on pending or delayed requests to ensure timely closure.
- Identify recurring issues and process gaps in endorsements and share feedback to improve turnaround time and client experience.
What We're Looking For
- 3-10 years of experience in endorsements, insurance operations, policy servicing, or a similar role, with prior experience in Insurance, Broking, or TPA preferred.
- Strong understanding of group health insurance and policy servicing, including additions, deletions, corrections, and other endorsement processes.
- Excellent verbal and written communication skills, with the ability to communicate clearly with clients, insurers, and TPAs.
- Strong attention to detail and accuracy, particularly while working with employee and policy data and documentation.
- Strong follow-through and ownership, with the ability to manage multiple requests and priorities in a fast-paced environment.
- Good problem-solving skills and the ability to handle queries, discrepancies, and escalations effectively.
- Proficiency in Microsoft Excel/Google Sheets is a plus.
Why This Role
- Own a critical part of the client experience and ensure policy changes are handled accurately and efficiently.
- Work closely with clients, insurers, and TPAs, giving you end-to-end exposure to the insurance ecosystem.
- Build strong client relationships while directly contributing to client satisfaction, retention, and account growth.
- Identify process gaps and help improve how endorsements and client servicing are managed at Nova.
- Be part of a fast-growing, tech-first Insurtech where your work directly impacts the employee benefits experience.
Skills Required
- 3-10 years of experience in endorsements, insurance operations, policy servicing, or a similar role
- Prior experience in insurance, insurance broking, or TPA operations
- Strong understanding of group health insurance and policy servicing, including additions, deletions, corrections, and other endorsement processes
- Excellent verbal and written communication skills
- Ability to communicate clearly with clients, insurers, and TPAs
- Strong attention to detail and accuracy when handling employee and policy data and documentation
- Strong follow-through and ownership in managing multiple requests and priorities
- Good problem-solving skills and ability to handle queries, discrepancies, and escalations effectively
- Proficiency in Microsoft Excel or Google Sheets
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The Company
What We Do
Nova Benefits is an India-based B2B insurance broker and employee benefits platform building an employee health and wellness solution for businesses. The company partners with employers to provide teams access to high-quality healthcare, using technology to deliver benefits at scale. Its platform supports insurance and wellness programs while reducing HR administration, and serves more than 500 corporate clients across India.
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