Be an Early Applicant
The Role
Provide bilingual (Italian/English) first-line technical support: troubleshoot hardware/software, manage tickets and IMACs, administer user accounts and licensing, and deploy/configure devices and policies using Microsoft 365, MECM/SCCM and Intune across Windows, macOS, Android and iOS.
Summary Generated by Built In
End User & Technical Support Specialist (Maternity Leave Replacement)
Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.
We are looking for a dynamic End User & Technical Support Specialist (1 year contract due to Maternity Leave Replacement) to join our End User & Technical Support Department.
As the first point of contact for technical issues, this role offers solutions and helps maintain a stable IT environment for the organization.
What you'll do:
Choose us also for:
Equal Opportunity
Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
Location: Tirana, Albania
About us:
Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.
We are looking for a dynamic End User & Technical Support Specialist (1 year contract due to Maternity Leave Replacement) to join our End User & Technical Support Department.
Our ideal candidate is passionate about technology and eager to learn and grow in a supportive environment. The selected candidate will provide technical assistance to employees by troubleshooting hardware and software issues. He/She will manage support tickets, installs and configures software, maintains IT equipment, and ensures smooth system operations.
As the first point of contact for technical issues, this role offers solutions and helps maintain a stable IT environment for the organization.
What you'll do:
- Efficiently resolve trouble tickets via phone and chat in both Italian and English.
- Process IMAC requests utilizing IT Service Management tools.
- Administer user accounts and manage licensing operations using the Microsoft 365 Suite for both on-premises and cloud environments.
- Configure and administer devices using Microsoft Endpoint Configuration Manager (MECM/SCCM) for Windows and Microsoft Intune for Windows (co-managed), macOS, Android, and iOS operating systems.
- Implement OS, applications, configurations, and policies deployment across multiple devices.
What you'll bring:
- Minimum of 1 years of experience as a Help Desk or in a similar role.
- High school diploma or equivalent; an associate's degree or technical certification in a related field is a plus.
- Ability to provide remote support with a focus on high levels of service quality.
- Flexibility to work in rotating shifts and adapt to varying schedules.
- Able to work in a team and availability for quick transfers.
- Proficiency in Italian and English is essential.
- Experience with device configuration and user administration through Microsoft 365 Suite, MECM (SCCM), and Microsoft Intune. (preferable)
**Work Schedule**
- Monday to Friday, 08:00 - 20:00; Saturday, Sunday, and holidays, 09:00 - 18:00, on a rotating shift basis. Most weekends are free every month.
End User & Technical Support Specialist (Maternity Leave Replacement)
Why choose us:
- 1 year Contract;
- Food Allowance;
- Pension Fund;
- Company Owned Devices (laptop and business mobile phone);
- Flexible working hours and the possibility of smart-working (according to the company's internal policy);
- 24 Extra Hours Paid Leave;
- Preferential treatment on products offered by Intesa Sanpaolo bank;
- Supplementary Private Health Insurance and consultation with the company doctor;
- Flutter Sharesave Plan.
Choose us also for:
- An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
- Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;
- Continuous learning for soft and hard skills (es. Learn / Platform, Training);
- Support for parents and children and new mothers’ contributions.
- Volunteering during your working hours.
Much more about us:
- Reviews and comments from our Glassdoor and Indeed pages. Put yours!
Equal Opportunity
Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
Location: Tirana, Albania
Skills Required
- Minimum 1 year experience in Help Desk or similar role
- High school diploma or equivalent
- Associate degree or technical certification in related field
- Ability to provide remote support with high service quality
- Flexibility to work rotating shifts and varied schedules
- Teamwork and availability for quick transfers
- Proficiency in Italian and English
- Experience with device configuration and user administration via Microsoft 365, MECM (SCCM), and Microsoft Intune
Flutter International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Flutter International and has not been reviewed or approved by Flutter International.
-
Wellbeing & Lifestyle Benefits — On‑site perks, wellbeing programs, and hobby/gym options are consistently emphasized, with a publicly described broad benefits package aligning to these elements. The overall package is often positioned as a strength beyond base salary.
-
Leave & Time Off Breadth — Generous annual leave and paid volunteering time are highlighted as core offerings across many locations. Role pages and job ads reinforce time‑off as a notable component of the total package.
-
Healthcare Strength — Private medical and dental coverage, alongside wellbeing resources and an Employee Assistance Programme, are described as core parts of the offer. Health insurance and related extras are noted across multiple countries.
Flutter International Insights
What's It Like to Work at Flutter International?
Flutter International Culture & Values
Flutter International Career Growth & Development
What's the Work-Life Balance Like at Flutter International?
Flutter International Leadership & Management
Flutter International Company Growth, Stability & Outlook
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
We’re Flutter International, a global sports betting, gaming and entertainment provider. We operate some of the world’s most innovative, diverse and distinctive brands, including PokerStars, Betfair International, Adjarabet, Junglee Games, Sisal and Singular. Our vision is to be the player's champion, wherever they play, and that’s #MadePossibleBy the people in our teams. If you’re ready to champion play, champion empowerment, and champion teamwork, then we could have the perfect role for you. With five million customers around the world, it’s a fast-paced environment, but we really do have something for everyone. Are you ready to discover a world of possibilities? Take a look at our openings in the Jobs tab and apply today.
