This position provides professional technical support to facility departments, external offices, and agencies by diagnosing and resolving hardware, software, network, and peripheral equipment issues. Manages Help Desk incidents and service requests from initial intake through resolution, including accurate documentation, prioritization, escalation, and closure within the ticketing system. Responsibilities include remote troubleshooting, software installation and upgrades, computer and mobile device support, network and printer troubleshooting, routine equipment maintenance, and providing technical guidance to end users. Requires strong analytical, communication, organizational, and customer service skills, with the ability to effectively manage multiple technical issues in a timely manner.
KNOWLEDGE/EXPERIENCE: Education and training on data communications systems (experience preferred). Base understanding of how communications systems interact with data systems. Must be able to troubleshoot PC's, printers and switch system problems using online tools focused on remote diagnosis and resolution. Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner to maintain contact with hospital personnel and customers, including listening, written and verbal skills. Physical strength, agility, and endurance necessary for job performance such as moving and maintaining equipment.
EDUCATION: High School diploma or GED preferred. Technical training/work experience is preferred. Two years progressive experience with personal computers is preferred.
LICENSE/CERTIFICATION/REGISTRY: None.
Skills Required
- Ability to troubleshoot PCs, printers, and network switch system problems using online tools for remote diagnosis and resolution
- Interpersonal, listening, written, and verbal communication skills for courteous and effective interaction with hospital personnel and customers
- Physical strength, agility, and endurance to move and maintain equipment
- Education and training on data communications systems
- Understanding of how communications systems interact with data systems
- High school diploma or GED
- Technical training or relevant work experience
- Two years of progressive experience with personal computers
What We Do
SPH Media is a leading media group, with operations in the publishing of newspapers, magazines, and books in both print and digital editions. It also owns and operates other businesses such as radio stations and outdoor media. The mission of SPH Media is to be the trusted source of news on Singapore and Asia, to represent the communities that make up Singapore, and to connect them to the world. The businesses are held by SPH Media Trust, a public company limited by guarantee.
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