End-User Support

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Kuwait
Other • Energy
The Role
Zeeco fosters a robust work environment where employees, from engineering teams to support groups, benefit from a strong culture, trained leadership, and opportunities for growth. Zeeco collaborates with the biggest names in the industry, enabling individuals to broaden their skills alongside teams of subject matter experts. 

 JOB SUMMARY:

Have you worked in a downstream processing facility and appreciate the challenges of working with combustion equipment? Or are you a fired equipment specialist/engineer who provides combustion solutions for furnaces, heaters, boilers, flares, or incinerators? Join Zeeco’s growing team and apply those problem-solving skills across an entire market of customers and equipment. Travel to different facilities, diagnose equipment issues, upgrade technologies to satisfy environmental initiatives, and solve combustion problems predominately for refining and petrochemical end users with the support of a global team. Zeeco is looking for technically-minded people who are knowledgeable about combustion to provide heroic service and solutions for our customers.

Responsibilities

  • Contact existing and new clients to offer technical assistance (forging relationships and building trust).
  • Contact existing and new clients to promote Zeeco products and services.
  • Identify key personnel, establish, and maintain working relationships.
  • Identify, negotiate with, and influence decision makers.
  • Assist with commissioning, startup, and troubleshooting of combustion equipment.
  • Understand end-user’s needs and identify sales opportunities.
  • Work to generate inquiries.
  • Assess equipment and operation status to develop scope definitions.
  • Follow up and provide feedback on any open quotes.
  • Assist in closing orders.
  • Identify end-user facility maintenance turnaround dates and offer Zeeco products and services to support the turnaround.
  • Assist with establishing various working agreements with strategic end-users.
  • Increase the productivity of Zeeco’s manufacturer’s reps through technical and sales support and education.
  • Provide feedback to Zeeco’s product groups for continuous improvement.

Qualifications

  • Bachelor’s Degree in Engineering preferred and/or significant work experience around combustion equipment required.
  • Knowledge of combustion equipment is preferred.
  • Experience in chemical processing and/or hydrocarbon processing industry.
  • Independent / proactive work ethic.
  • Strong problem-solving ability.
  • Strong written and verbal communication skills.
  • Customer service/sales experience.

  • Preferred candidates must work well with others at all levels within an organization, be confident in their technical capabilities, demonstrate excellent customer service skills, work efficiently in our fast-paced environment, and be able to identify/influence decision makers through effective and persuasive negotiation.

Working at Zeeco means being part of a people-centric culture and environment built on mutual respect, personal encouragement, professional integrity, and limitless opportunity. Join Zeeco and embark on a fulfilling journey where innovation, collaboration, and personal and professional growth converge. 

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The Company
HQ: Broken Arrow, OK
1,001 Employees
Year Founded: 1979

What We Do

Since 1979, Zeeco is the trusted worldwide source for the design and manufacturing of combustion and environmental solutions for the refining, petrochemical, production, power and pharmaceutical industries. Beginning as a small operation, Zeeco focused on the ideas of expertise, innovation, and reliability that today are the company’s foundation of success.

ZEECO® product lines include next generation ultra-low emission burners, gas and liquid flaring systems and hazardous and non-hazardous waste incineration. Zeeco has supplied some of the world’s largest combustion systems. These include the largest enclosed ground flare, acid gas thermal oxidizer, enclosed flare and elevated flare. We also have developed the industry’s best performing ultra-low NOx burner.

From refining, onshore/offshore production, power, well testing, petrochemical, gas processing and LNG industries, Zeeco has the experience and technical expertise to design the right combustion solution for your application. Our Combustion Research and Test Facility was the first in the world to become ISO 9001-2000 certified, and our staff strives to stay ahead of rapidly changing emissions requirements. With over three decades of industry experience, we have developed a worldwide reputation for excellence in engineering, reliability, and integrity.

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