The End User Support Specialist will be responsible for providing technical support to end-users and ensuring that their issues are resolved in a timely and efficient manner. They will also be responsible for documenting and tracking all support requests to ensure proper follow-up and resolution.
Key Responsibilities:
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Provide first-level technical support to end-users via phone, email, and in-person support.
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Troubleshoot and resolve hardware, software, and networking issues.
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Document and track all support requests using a ticketing system.
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Install, configure, and maintain hardware and software for end-users.
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Provide end-user training and support for hardware and software applications.
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Collaborate with other IT teams to resolve complex issues.
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Stay up to date with emerging technologies and provide recommendations for upgrades and improvements.
Requirements:
Education: Associate’s degree in computer science, Information Technology, or a related field. Will consider candidates with High School diploma plus 2 years IT experience.
Experience: Minimum of 1 years of experience in a help desk support role. Experience in providing maintenance and operation of computers and user support through installation of new hardware and software on user’s desktops. Experience with hardware and software troubleshooting and support. Experience in administration of shared resources including account creation, MDM device management, remote user support and other user support tasks
Technical Knowledge: Strong knowledge of Windows and Mac operating systems, as well as Microsoft Office Suite. Knowledge of network protocols, such as TCP/IP, DNS, and DHCP.
Communication Skills: Excellent verbal and written communication skills, with the ability to communicate technical information to non-technical stakeholders.
Problem Solving: Strong problem-solving skills, with the ability to identify and resolve issues related to the IT infrastructure.
Attention to Detail: Excellent attention to detail, with the ability to accurately perform routine tasks and maintain documentation.
Time Management: Strong time management skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment and meet deadlines.
Certifications: Relevant certifications, such as CompTIA A+, Microsoft certifications are highly desirable.
Adaptability: Strong adaptability, with the ability to quickly learn and apply new technologies as needed.
Additional Preferred Skills: experience with Livelink, content management systems, and record management systems support
Original Posting Date:2024-12-06
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range $50,700.00 - $91,650.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Top Skills
What We Do
We Are Leidos
For 50 years we have been tackling some of the biggest problems that face our nation and our world.
OUR MISSION
Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
Your most important work is ahead.
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