End User Support Engineer

Job Description SummaryAs an EUS Engineering, you'll play a pivotal role in driving success and satisfaction for dedicated customers. From serving as the primary point of contact for our clients to leading small-scale IT projects, you'll guide the business through challenges across all IT areas. Additionally, you will act as a key on-site IT resource, bridging the gap between the central IT team and the local site, ensuring tailored solutions and seamless operations. Providing expert training in digital workplace technologies and supporting infrastructure-related activities, you'll contribute to our dynamic IT team's success.Job Description

Roles and Responsibilities
In this role, you will:

• Be an IT hero of the day for the business - Help the business to get over the IT challenges and ensure IT customers’ success in all IT areas such as desktops, mobile technologies, and electronic collaboration.
• Serve as the single point of contact for the customer via verbal and written communication.
• Act as the on-site IT representative, providing tailored support for site-specific challenges and ensuring alignment with central IT strategies.
• Research, learn, and provide end-user training for existing collaboration tools and digital workplace technologies.
• Collaborate with the central IT team to support infrastructure-related activities, including network configuration, server management, troubleshooting, and security.
• Be proactive and independent in supporting end users, prioritizing issues and troubleshooting.
• Proactively identify gaps and execute IT process improvements that increase customer satisfaction.
• After initial training, you can lead small-scale IT projects defined in the IT infrastructure project pipeline.
• Tackle day-to-day challenges head-on, swiftly resolving issues that arise and escalating concerns that have broader impacts on clients and strategic initiatives.
• Develop a deep understanding of the local site’s needs and guide the central IT team in implementing effective solutions.

Required Qualifications

• Secondary school, Bachelor's or higher degree in Information Systems, Information Technology (IT)/Computer Science, or demonstrated knowledge comparable to this education.
• Communicative knowledge of Czech/Slovak and English languages.
• Strong communication skills and the ability to interface with customers with confidence and clarity.
• Talented IT person who is not afraid of challenges and is willing to learn and adapt.
• Experience as EUS manager and/or System Administrator in an international environment.

Desired Qualifications

• Proven experience in the set-up, integration, or maintenance of an information systems network.
• Deep knowledge of IT networks, MS Windows-based systems, MS Office applications, Android/IOS devices, and other IT areas at a level sufficient to support business users.

Flexible Working
Most important for us is to have happy and creative employees. Work-Life balance is our top priority and therefore we support and encourage flexible working hours and occasional work from home.

What we offer:

• Annual bonus up to 10% of yearly salary.

• Monthly contribution of 6% of base salary to Cafeteria or Pension/Life Insurance, in addition another CZK 600/monthly to Cafeteria.

• Hybrid setting - after onboarding home office possible.

• Meal vouchers (130 CZK/day) fully paid by employer.

• Two extra weeks of paid vacation above the legal minimum (6 weeks total).

• Fresh fruit and vegetables at work twice a week.

• Multisport card contribution.

• Health Days (massages, specialist consultations, yoga sessions, wellness packages).

• Private on-site gym.

Additional Information