End User Support Engineer

Reposted 7 Days Ago
Be an Early Applicant
Hiring Remotely in Hong Kong
Remote
Senior level
Fintech • Payments • Financial Services
The Role
Provide comprehensive desktop and mobile support, troubleshoot hardware/software issues, conduct installations, and manage requests ensuring timely resolution and communication. Engage in on-call rotations and foster staff training for tech usage.
Summary Generated by Built In

Verition Fund Management LLC (“Verition”) is a multi-strategy, multi-manager hedge fund founded in 2008.  Verition focuses on global investment strategies including Global Credit, Global Convertible, Volatility & Capital Structure Arbitrage, Event-Driven Investing, Equity Long/Short & Capital Markets Trading, and Global Quantitative Trading.

We are currently looking to hire a talented and experienced Senior Support Engineer to join their End User Services team in Hong Kong. The individual should have the ability to work in a team environment consisting of remote locations, adaptable in a fast paced environment, great communication skills and a strong penchant for driving tasks to completion. There’s room to grow in this role, an ability to do light engineering in the form of packaging or SCCM/Intune administration is a plus and you’ll be working closely with a global engineering team. Preferably from a financial background but more importantly a team player with a collaborative spirit. This role will primarily serve to end the working day.

Responsibilities:

  • Provide desktop and mobile device support firm wide.
  • Participate in scheduled on-call rotations.
  • Install and configure computer systems and applications within the firm.
  • Analyze, troubleshoot and resolve hardware and software problems.
  • Own requests through to resolution, ensuring the requester is kept informed of the progress throughout.
  • VIP support for Investment professionals.
  • Create technical documentation.
  • Professional written and interpersonal skills are essential when communicating with employees and vendors.
  • Support the asset management of hardware and software.
  • Support office moves, events, as and when required.
  • Promote and train staff members to use of appropriate techniques, methodologies and tools to ensure they are familiar with applications, systems and equipment.
  • Comply and contribute to company standards, processes, and procedures.
  • Support and maintain the automation of the starters and leavers process.
  • Drive innovation and continuous improvement within the team and business processes.

Qualifications:

  • 5+ years of experience in a similar position
  • Azure and Active Directory administration
  • Mobile device platforms expertise (iOS, Android)
  • Experience in basic networking
  • Experience with Market Data applications
  • Experience with documentation and ticketing systems
  • Microsoft Office 365 suite especially Outlook and Excel support
  • Desktop Hardware knowledge

Skills Required

  • 5+ years of experience in a similar position
  • Azure and Active Directory administration
  • Mobile device platforms expertise
  • Experience in basic networking
  • Experience with Market Data applications
  • Experience with documentation and ticketing systems
  • Microsoft Office 365 suite support
  • Desktop hardware knowledge
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The Company
638 Employees
Year Founded: 2008

What We Do

Verition Fund Management LLC (“Verition”) is a multi-strategy, multi-manager hedge fund founded in 2008. Verition focuses on global investment strategies including Credit, Fixed Income & Macro, Convertible & Volatility Arbitrage, Event-Driven, Equity Long/Short & Capital Markets, and Quantitative Strategies. Talent is the lifeline of Verition's success. Our culture encourages individuals to communicate openly across all strategies and businesses, and we believe there is alpha in integration. We strive to empower our Investment Professionals to act like business owners by making decisions based on a combination of rigorous analysis and an open, creative mindset. We have locations in Greenwich, CT, Norwalk, CT, New York, NY, London, UK, Singapore, Republic of Singapore, DIFC, Dubai (United Arab Emirates) and an affiliate office in Hong Kong (SAR), China. Verition has an institutional quality infrastructure with a team of over 500 investment/risk and non-investment professionals. Verition is always seeking ambitious and entrepreneurial individuals that can be impactful and help to drive differentiated returns. To learn more, please contact us for information at: [email protected]

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