End User Support Engineer

Location(s): Canton, MS
Job Schedule: Full-time
Degree Level: Bachelor’s Degree required

Sponsorship: No
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We are looking for End User Support Engineer to join our team in Canton, MS (onsite).
This role will be responsible for leading the EUC operations for the site and serving as the focal point for end users on all IS Infrastructure related activities for the facility. Additionally, this EUC Site Lead will supervise the team of managed services technicians who provide day-to-day EUC operational support to the end user community through the installation, configuration, upgrade and maintenance of personal computers, applications, mobile devices and peripheral equipment.

A Day in the Life:   

• Leads specific product delivery components / capability. Translating objectives into executable tasks and serves as a point of escalation, ensures quality, and drives continuous improvement. Ensure quality and continuous improvement. Partners with vendors on design and problem resolution; ensure minimal business disruption.
• Oversee scheduling, prioritization, and timely completion of Incidents, Tasks (IMACs) and special projects.
• Manage the resolution of Incidents, problems and tasks associated with EUC (IS End User Compute) equipment and software, and provide break/fix support, advice, and assistance to Users.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Provide the highest level of desktop support escalation.
• Perform hands-on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications.
• Engage internal teams and 3rd party vendors to resolve computer and/or application performance issues.
• Coordinate activities related to the desktop environment with other IT teams including testing, change management, evaluations, and implementation.
• Improve EUC support productivity by highlighting deficiencies and recommending changes in processes, and procedures.
• Develop procedures, training materials and knowledge base articles for the Service Desk and EUC support teams.
• Coordinate with other departments and business stakeholders on technology deployments, system upgrades and maintenance outages.
• Communicate maintenance schedules, operational issues and impacts to IT management and business users.

Who We’re Looking for:      

• Bachelor’s degree in the field of computer science or information systems required.
• A minimum of 7 years experience managing day to day operational support in a 1,000+ PC environment required.
• Certifications in Microsoft products, ITIL are a plus.
• In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft Office 365.
• Hands on knowledge and experience in Active Directory, networking fundamentals and troubleshooting including DNS and DHCP.
• Experience with device management and software distribution systems, including Microsoft SCCM and Microsoft Intune.
• Experience using ServiceNow as part of daily support operations, including incident management, request fulfillment, and knowledge-base utilization.
• Highly self-motivated and self-directed; Good analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Very strong customer service orientation.
• Excellent written, oral, interpersonal, and presentational skills.
• Experience working in a team-oriented, collaborative environment.

What You’ll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide.

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.