At CMC Markets, our End User Support team delivers exceptional internal IT service across our global business. We’re looking for a proactive and customer-focused End User Support Specialist to join us in Dubai.
In this varied role, you’ll provide 1st and 2nd line support to colleagues across desktop, laptop, and mobile devices, managing requests via chat, email, phone, and face-to-face. You’ll also support AV and video conferencing, handle onboarding and offboarding, and work closely with teams in London and Sydney to maintain our high service standards.
What you’ll bring:
Strong knowledge of Windows environments, Exchange, and MS Teams
Excellent communication and multitasking skills
A genuine passion for technology and customer service
Nice to have:
Experience in ITIL or multi-tiered support environments
Knowledge of modern AV or Mac (JAMF) support
CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Top Skills
What We Do
CMC Markets is a leading global provider of online trading and investing, with a comprehensive retail, professional and institutional offering. Established in 1989, headquartered in London and listed on the London Stock Exchange, we have offices in Australia, China, Singapore, and across Europe.
Over 1m traders and investors* worldwide have access to our proprietary platforms, native mobile trading apps, and MetaTrader 4. Our clients can trade on a huge range of financial instruments through our award-winning spread betting, CFD and share trading platforms**.
We provide transparent, competitive pricing, market insights, and dedicated, 24/5 customer service.
*1.388 million unique user logins for the CMC Markets invest and CFD platforms globally, as at August 2023.
**Awards include: No.1 Web Platform & No.1 Most Currency Pairs, ForexBrokers.com Awards 2023; Best Forex Broker, Good Money Guide Awards 2023; Best In-House Analysts, Professional Trader Awards 2023; CFD Provider of the Year, Investors' Chronicle/Financial Times Celebration of Investment Awards 2023; No.1 Platform Technology, ForexBrokers.com Awards 2022; Best Mobile Trading Platform, ADVFN International Financial Awards 2022.
Disclaimer: Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 68% of retail investor accounts lose money when spread betting and/or trading CFDs with this provider. You should consider whether you understand how spread bets, CFDs, OTC options or any of our other products work and whether you can afford to take the high risk of losing your money.
Professional clients: Countdowns carry risk to any capital invested. These products are not suitable for all investors. CMC does not endorse, control or take responsibility for any third party content on or linked to this account. Nothing in this material is (or should be considered to be) financial, investment or other advice on which reliance should be placed
