End User Support Analyst

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.

Our Benefits:

• Competitive remuneration + Super
• Fitness Passport Discount – Access to a network of Gyms across AUS.
• Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
• Modernised Paid Parental Leave
• Veterans Leave
• Novated Lease options
• Family support through our partnership with Parents at Work
• Personal & professional training development opportunities

Your Role: End User Support Analyst

Join our ISIT team as an End User Support Analyst based in Sydney Olympic Park, delivering exceptional Level 1 technical support across Thales Australia sites. You’ll assist in supporting hardware & software in use across the organisation.
 

Key Responsibilities:

• Assist the team in Level 1 support for desktop hardware, mobile devices, networks, servers, and software.
• Provide real time phone support
• Analyse incidents to identify and resolve issues.
• Maintain Knowledge Base articles and support Windows 10/11 platforms, Microsoft 365, and Office applications.
• Deploy, support, and maintain hardware, operating systems, and applications.

Your Skills:

• 0 - 1 years in a customer-focused technical support role.
• Knowledge of desktop and mobile device support.
• Knowledge of ITIL methodologies and ServiceNow administration an advantage.
• Good troubleshooting, problem-solving, and documentation skills.
• Clear communication and the ability to engage across all levels of the organization.
• Driver’s license and flexibility to travel between sites.
   

Prerequisites:

• Australian Defence Security clearance (Baseline) or willing to apply for clearance through Thales Australia
• Australian citizen

WE ENCOURAGE YOU TO APPLY

After you have applied, you will receive an email acknowledging your application. We’ll then provide a personalised experience for suitable applicants as we progress the selection and assessment process. Prior to being offered employment, you will need to complete pre-employment police checks.

As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.  To learn more about clearances please visit – http://www.defence.gov.au/AGSVA/ #LI-SG1

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.