End User Support Analyst

End User Support Analyst
 

Do you enjoy acting quickly to solve problems?
Would you like to take ownership of delivering an exceptional service to our customers?
 

Join ourTeam
Bringing the most cutting-edge physical and digital technologies together to create oilfield equipment is the beating heart of our work. Devising smarter systems that control and monitor oil and gas extraction, our subsea and flexible pipe capabilities are industry-leading. Our team provides support for customer operations to ensure continuity for production.
 

Partner with the best
This position demands the highest level of customer service to internal and external customers and will stimulate your ability to perform activities in a high-paced environment.
 

As an End User Support Analyst, you will be responsible for:

• Providing application support to customers via email and/or phone
• Tracking incidents and requests using the Baker Hughes management system.
• Troubleshooting or escalating issues to resolution and following all Knowledge Centered Support processes and methodologies
• Interacting directly with customers to triage application-related issues and drive prompt resolution by working with relevant teams in the process.
• Working with regional and global teams to ensure new customer onboarding, service continuity, and information security.
• Maintaining, developing, and following company standard operating procedures. Communicate recurring issues and facilitate continuous improvement
• Providing timely and proactive communications to stakeholders on significant issues and developments.

Fuel your passion
To be successful in this role you will:

• Have High School Diploma or 2 years technical diploma. Professional in IT, systems, petroleum engineering and/or related fields
• Have minimum of 3 years of operational experience, added advantage the Oil & Gas industry.
• Have excellent knoweledge of Windows operating systems and MS Office applications, ITIL methodology is an added advantage
• Have excellent written and verbal communication skills in English
• Be able to work with multi-location teams and to multi-task in a busy, dynamic environment
• Have experience in internal and external customer service and management.
• Have great attention to detail, experience in tracking multiple sources of information and data points
• Be able to be flexible to cover multiple time-zones based on needs of projects

Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Please discuss your preferred working patterns with the recruiter during the process

Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 

Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits