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Clear Channel Outdoor
Job Summary:
Clear Channel Outdoor (CCO) Technology is seeking a User Support Advisor (Onsite – San Antonio Corporate Office) to join our End User Success team.To better serve our customers, we’re creating a culture that promotes employee empowerment, collaborative innovation, and technical prowess. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives!
This is a primarily onsite role based at our San Antonio corporate office, with a minimum requirement of 4 days per week in the office. The selected candidate will serve as the primary onsite technology support contact for the San Antonio location and should be comfortable working in a face-to-face, user-focused support environment.es at tier 1 and 2 levels
Job Responsibilities
- Acknowledge and resolve end user calls, tickets, emails, and chats professionally and within defined SLAs.
- Assist with the installation, configuration, and usability of computers, peripherals, software and other devices.
- Support ITSM best practices of Clear Channel Outdoors.
- Update or create documentation to record changes in processes, procedures, configuration items, and other documents as needed/requested.
- Support projects including but not limited to automation, desk and office moves, hardware and software testing, and process improvement.
- Be a customer advocate and have a passion for solving user problems.
- Occasional on-call support may be required.
Job qualifications and experience
- Degree in Computer Science or Information Systems or equivalent combination of education, training, experience, or military experience.
- Minimum of three (3) years experience working with Windows, Mac, and Android hardware (laptops, mobile devices, tablets) and operating systems required.
- Minimum of three (3) years experience with installing and troubleshooting hardware, software, peripherals, and A/V equipment required.
- Basic understanding of networking, cloud technologies, O365/M365 required.
- Experience with ITSM ticketing systems (ServiceNow, or similar Enterprise Service Desk application) required. - Windows 11 required
- Must have strong verbal and written communication skills.
- Ability to multi-task in sometimes challenging and high-pressure environment.
- Ability to solve problems quickly with strong attention to detail, and a "first contact resolution" mindset.
- Ability to build trust with users by performing technical support and coaching users for long-term success.
- Experience with device management software (SCCM, Intune, Autopilot) administration and implementation preferred.
- Microsoft Certified System Administrator (MCSA)
- Apple Certified Mac Technician (ACMT) a plus.
- Microsoft Certified System Engineer (MCSE) a plus.
- CompTia A+ a plus.
- Network+ a plus.
- ITIL Certification a plus.
Skills
- Understanding of the technical and non-technical elements of end-user support
- Understanding of the terminology and methods used in IT service management
- Organizational and time management skills
- Strong written and verbal communications skills including delivering effective presentations
- Able to put the “customer first”
- Able to multi-task and stay calm under pressure
- Able to identify cause of issues and to work quickly to resolve them
Competencies
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Physical Demands
- Occasional business travel, less than 10%
- Ability to lift 50lbs without issue
Location
San Antonio, TX: 4830 North Loop 1604 West, Suite 111, 78249
Position Type
Regular
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
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What We Do
Clear Channel Outdoor is one of the world’s largest outdoor advertising companies, reaching people in more than 31 countries across North America, Latin America, Europe and Asia. This includes 44 of the 50 largest markets in the United States and a growing digital platform that now offers over 1,400 digital billboards across 28 U.S. markets.
Clear Channel Airports is the premier innovator of contemporary display concepts. The Company, a brand division of Clear Channel Outdoor Americas (NYSE: CCO), one of the world's largest outdoor advertising companies, currently operates more than 260 airport programs across the globe and has a presence in 28 of the top 50 U.S. markets with major airports.
We help advertisers create inspiring out-of-home campaigns via traditional and digital formats in roadside, urban, transit and airport environments, on street furniture and at retail near point of sale. We enable brands to engage with people on the move, and are pioneering the integration of out-of-home with mobile and social media to turn awareness and inspiration into engagement and purchase.
