Job Title
End-User Support Administrator, 1Job Description
About The Position | Major goals and objectives and location requirements:
We are searching for a motivated and enthusiastic End-User Support Administrator to join our team. In this role, you will provide technical support and assistance to our senior technicians, engineers, and, most importantly, end users. This position offers an excellent opportunity to learn and develop your skills in a dynamic and fast-paced environment. It is an ideal fit for candidates who are passionate about technology and eager to begin their career in a hands-on capacity.
Full in office-
In-office Expectations: This position is fully in-office due to the nature of the work being done.
About The Team: | The Team
The IT Service Desk is a highly dedicated team that consistently delivers timely, world-class customer service by prioritizing, coordinating, and facilitating IT support requests for the Dotdash Meredith organization. Reporting to the Principal, End-User Support, this role will support the Dotdash Meredith staff - including ticket triage, desktop support, conference room support, application /software support, and IT Walk-up coverage. Technical support may occur in-person or remotely via phone, Zoom, Slack, or Beyond Trust software.
About The Positions Contributions:
Weight %
Accountabilities, Actions, and Expected Measurable Results
20%
Troubleshoot basic technical issues and escalate complex problems to senior staff.
5%
Maintain accurate records and documentation of work performed.
30%
IT Service Desk Walk-up support
10%
Participate in training opportunities to enhance skills and develop in your role.
15%
Jira ticket creation and routing
5%
Provide level-one AV support when issues arise.
10%
Assisting the team with hardware inventory receiving, organizing, and record keeping.
5%
Collaborating on team initiatives.
The Role’s Minimum Qualifications and Job Requirements
Education:
A high school diploma or higher, (i.e. an associate’s or bachelor’s degree in IT, Computer Science, or a related field) or equivalent work experience is required.
Experience:
A minimum of 1-2 years of experience with an in-person or virtual technical support role in a fast-paced, high-volume support environment.
Specific Knowledge, Skills, Certifications and Abilities:
Excellent communication and interpersonal skills to effectively interact with users, understand their needs, and provide clear and helpful support.
Basic knowledge of computer hardware, software, and networking concepts. Familiarity with operating systems (Windows, macOS), and common applications (Microsoft Office Suite)
Ability to diagnose and resolve first-level technical problems, often under pressure.
Familiarity with using ticketing systems to track and manage support requests.
Ability to accurately document technical issues and solutions for future reference.
Possesses general proficiency in navigating Slack, Google Workspace, Office 365, and various other SaaS applications, including Jira and Confluence.
Ability to work effectively as part of a team, sharing knowledge and supporting colleagues.
Strong desire to learn new technologies and systems.
Ability to work occasionally after hours and on weekends for maintenance and as part of an on-call rotation, if needed.
% Travel Required (Approximate): 0%
It is the policy of Dotdash Meredith to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing [email protected].
The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees
Pay Range
Hourly: New York: $25.00 - $30.00The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Dotdash Meredith’s total compensation package for employees. Other compensation may include annual bonuses, and short- and long-term incentives. In addition, Dotdash Meredith provides to employees (and their eligible family members) a variety of benefits, including medical, dental, vision, prescription drug coverage, unlimited paid time off (PTO), adoption or surrogate assistance, donation matching, tuition reimbursement, basic life insurance, basic accidental death & dismemberment, supplemental life insurance, supplemental accident insurance, commuter benefits, short term and long term disability, health savings and flexible spending accounts, family care benefits, a generous 401K savings plan with a company match program, 10-12 paid holidays annually, and generous paid parental leave (birthing and non-birthing parents), all of which may vary depending on the specific nature of your employment with Dotdash Meredith and your work location. We also offer voluntary benefits such as pet insurance, accident, critical and hospital indemnity health insurance coverage, life and disability insurance.
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