End User Services Process Improvement Lead

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

This role can be done remotely within Poland. Occasional visits to the Warsaw office will be required. 

Nielsen’s End User Services team is expanding its Process Improvement capability to enhance enterprise tool experiences. We are looking for a leader to drive cross-functional transformation initiatives to analyze current-state processes and platform performance to implement scalable solutions that improve employee interactions with technology and internal services.

This role requires specialized depth and breadth of expertise in process improvement, transformation delivery, and employee-facing experiences. This Process Improvement Lead interprets internal and external business issues, recommends best practices, solves complex problems, and takes a broad perspective to identify innovative solutions that improve products, processes, and services.

Success in this role is measured by streamlined processes, stronger cross-functional collaboration, improved employee experience, effective change adoption, and measurable impact on customer, operational, project, and service objectives.

Responsibilities

• Develop and execute transformation strategies to simplify and optimize enterprise platform performance and stakeholder interactions.

• Design efficient, employee-centric solutions by evaluating workflow redesigns and enabling technologies.

• Serve as a bridge between business and technical teams, communicating feasibility, risks, and timelines to improve decision-making.

• Own the vision, roadmap, and continuous improvement of an internally developed AI chatbot to transform how we support internal End User queries.

• Design efficient, employee-centric solutions by evaluating workflow redesigns, enabling technologies, and opportunities to apply AI effectively.

• Lead end-to-end implementation of cross-functional initiatives, from discovery and requirements to risk management and adoption.

• Extensive years (around 10+ as a guide) experience in program management, process improvement, transformation delivery, product ownership, or workplace technology.

• Proven ability to solve complex problems and lead large-scale, cross-functional transformation initiatives from planning through adoption.

• Strong communication and influencing skills, with the ability to translate complex concepts, address resistance, and drive new ways of working.

• Experience owning a product roadmap and working in Agile environments, ideally as a Product Owner for employee-facing platforms, services, or AI-enabled solutions.

• Experience in change management, user training, and leading adoption across dynamic, global organizations.

• Deep working knowledge of enterprise tools such as ServiceNow, Atlassian, SAP, or comparable ERP platforms

• Lean Six Sigma, design thinking, or similar continuous improvement methods are strongly preferred.

• Bachelor’s degree or equivalent experience required; advanced degree or specialization.

What we offer

• Ability to work remotely within Poland
• Well-located office at Burakowska 14 - next to Arkadia Westfield Centre (newly designed office, bicycle parking facilities, 7th floor terrace with view over Warsaw) 
• Additional days off for well-being: Mental Health Day, Birthday day plus December day if all annual leave has been used up
• Nielsen Impact Days - up to 3 days a year for voluntary work on chosen initiative
• Private health care and discounted gym (Multisport), well-being programmes
• Development opportunities: access to courses and webinars 

Compensation

The stated salary range represents the full compensation scale for this level. To allow for future progression and development, new employees are typically hired into the lower to middle portion of this range. An individual's exact starting salary at Nielsen depends on several factors, including geographic location, skills, experience, training, certifications, and other business needs.

The annual salary for this position ranges from 202700 - 376500 PLN gross.

In addition to the basic compensation stated is a target bonus of 15% of the base salary.

#LI-KS1

#LI-Remote

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

Enabling your best to power a better media future.

Compensation Transparency: The stated salary range represents the full compensation scale for this level. To allow for future progression and development, new employees are typically hired into the lower to middle portion of this range. An individual's exact starting salary at Nielsen depends on several factors, including geographic location, skills, experience, training, certifications, and other business needs.